SCN with 3 digit and 4 digit extensions--how to make it work 1

[vpmol]

10 Sites in a SCN and (7) have 3 digit extensions and (3) sites have 4 digit extensions. The issue is that there is a site which have extensions that are in this range 130-139 and another that are 1300-1341. Obviously this is causing a conflict when trying to dial the other locations.

I am sure there is a short code or something that I can add but I haven't figured out what that could be. Any ideas?

 

[CarGoSki]

Make them all 4 digit and make sure there are no duplicates?
You will have issues unless you fix the core issue.

 

[vpmol]

These are banks and they do not want to change their extensions. We were told that they would be able to do this.

 

[amriddle01]

Then get the person who told you it can be done to do it or tell you how to do it, because it won't work

 

[CarGoSki]

Well it does work except for those that are duplicates.

Is there a reason for the specific user extension numbers across SCN.
DIDs maybe where the last digits of the DID match the extension number?
If you don't have DID numbers then there should be no good reason to resist changing the dial plan across the network to be free of duplicates.

 

[intrigrant]

These ar not duplicate numbers so basically each number is unique and according to the SCN rules. It will cause no SCN problems.
The problem is that the numbers 130x, 131x, 132x 133x and 134x can't be dialled.
Why not? because the digit count is set to 4 by default and the dial delay time is set to 1 by default.
Don't know on current releases but I have had a similar issue once on a 2.1 SCN network and increasing the digit count from 4 to 5 AND increase the dial delay time to 3 solved the problem and the customer had this setup for years.
Recently they moved into one building and have now only one IP 500 so I don't know if it will work on newer software as from 3.2 there have been a lot of changes in the way IPO reacts on certain scenario's.


A simple mind delivers great solutions

 

[Greybeard191]

there is no way to make this work... you can't have duplicate extensions, and having overlap at the start of your extensions counts as a duplicate.

The most elegant way out of this is to do this:
Assuming you have 1xxx, 2xxx and 3xxx as your 4 digit sites,
make all the 3 digit sites 1xx, 2xx, 3xx etc to become 41xx, 42xx, 43xx etc.

That way everything is 4 digits, nothing conflicts and everyone only needs to remember that if it was a 3 digit site, you now add a 4 in front.

Or you deal with the three digit extensions that overlap the portions of 4 digit extensions and make them something else. The aesthetics of mixing 3 and 4 digit extensions horrifies me, though. You can do it (have 3 and 4 digit extensions at the same time), you just need to deal with the overlap now, and the fact that somewhere down the road someone is SURE to add another extension that will create another overlap issue. It just screams WRONG.

If you lived in Japan, whoever told you this would work would be made to stand out in the street and publically castigate themselves. The shame would be so terrible they would never tell anyone that again.
GB

 

[intrigrant]

Ha, you can if you have a open mind and aren't afraid of the ondocumented...
As said i've done it before and i'm quite sure i can get it to work, not advisable but impossible? No.
And the mix of two, three and four digit extensions/groups is NOT a issue in a SCN because each number is unique, 20 is not the same as 200 or 201.
On a SCN all numbers are dialled en-bloc, if you have a local extension 20 and a remote extension 200 then you cannot dial to extansion 20 but you can program a button type dial and set 200 as the number, works fine.
We use the button trick a lot for call groups were the individual groupmembers may not be called internally so we create a group 200 with members 2001,2002,2003 etc.
The suprevisor has blf keys for those users so the supervisor can call any agent directly.


A simple mind delivers great solutions

 

[CarGoSki]

Interesting. I suppose the point is that this is not the easily managed way. Many vacant buttons need to be found and there will inevitably be many users who question why you can dial extension 200 but must use a button to dial ext 2000. The site can do this although it would get messy quickly. Why not push to reconcile the extension numbers instead and make things easy all around?

 

[intrigrant]

Keep it simple is always the best, just renumber the extensions. Tell the customer there is no other option although technically it is interesting.

The only reason why I wrote a reaction is because most techs here tell you it is not possible while I know it is possible but not advisible.
I've been closely involved with the development and field introduction of IP Office from day 1,version 1.0.1 till version 3.0 ( then those US morons took over ) and I've done a lot of things were most of you would think it is not possible, actually I have had some cases were it was not possible but development was so kind to build a feature for it.

A simple mind delivers great solutions

 

[CarGoSki]

I figured you had an inside track and indeed trained tlpeter to be all he can be. I have seen your posts since as long I can remember. They are always interesting with good information and some have been very funny. I am a particular fan of your general rtfm advice.

 

[intrigrant]

Thank you, I am not always very kind to some but I hate it to see questions were the answer is just a few mouseklicks away...

A simple mind delivers great solutions

 

[tlpeter]

Intrigrant gets softer when you get him some coffee once in a while
I must say i always worked fine with Intrigrant i have learned a lot in our working days.


BAZINGA!

I'm not insane, my mother had me tested!

 

[CarGoSki]

I'd say so. You are both top notch with IPO. I would give you a star just for being so good but then you have enough stars already. Don't cha...

 

[intrigrant]

It is never enough...

A simple mind delivers great solutions

 

[tlpeter]

Indeed, just like with caffeine, never enough


BAZINGA!

I'm not insane, my mother had me tested!