SAME # IN TWO DIFFERENT IDC TABLES

[coniglio]

I have a POTS line ending in 3165 that is programmed to auto terminate to my voicemail. How can this 3165 be in two separate IDC tables? the first one points to 5198, which is a DID that is programmed to point to 491, which is the voicemail DN. the second one points directly to the voicemail DN 491. How can both tables contain the same number?

DCNO 1
IDGT CDGT
3165 5198

DCNO 2
IDGT CDGT
3165 491

 

[mluckie1]

Each table works independant of the other so that if 2 IDC's are used for a route, day and nite, the same numbers can be directed to different locations. Numbers programmed in IDC would only be used for DID or TIE line type calls.

 

[coniglio]

thank you, Mluckie. I don't think I need both of them, since they both point to the same place eventually. But I may just leave well enough alone. thanks again.

 

[johnpoole]

depends on which routes that the idc is used in, only one table can be used at a time in each route. that set up would be common if you wanted one for day routing and one for night

john poole
bellsouth business
columbia,sc

 

[coniglio]

well the first IDC table points 3165 to 5198, which is an ACD DN that NCFWs to 491 so both tables do the same thing, don't they?

 

[mluckie1]

Not quite. The 1st IDC will get call treatment for X5198. The 2nd will make it as if you dialed Voicemail directly, because the system looks at 491 to be the number dialed not 3165.

 

[coniglio]

right, but 5198 points directly to voicemail DN 491 via dummy ACD queue...or am I not understanding something (very likely these days).

 

[johnpoole]

mail will see the dialed dn as the output side of the idc even with the maxp1 acd in place, could just be a left in test, i usually apply rule no 1 if i don't understand, if it ain't broke, don't fix it..

john poole
bellsouth business
columbia,sc

 

[coniglio]

that's exactly what I was thinking. I'll just leave well enough alone. thanks to all.

 

[mluckie1]

In the mail system X5198 can be a Mailbox or announcement. With table 1 (3165 5198) you would get that announcement or mailbox. With table 2 (3165 491 ) you would get "Meridian Mail Mailbox?

 

[coniglio]

it's not. 5198 is a dummy ACD DN that NCFWs to 491, which is the voicemail DN. There's no mailbox associated with 5198. although now I really am starting to think i'm still not understanding something...

 

[mluckie1]

5198 is the number that 3165 is changed to through IDC(Incoming Digit Conversion). 5198 may have appeared in the VSDN table at one time.

 

[coniglio]

We have Octel. Never had MerMail, unfortunately. thanks for your help. It was definitely a theory that never occured to me.