If you download a file from your PC that is not part of a .tar file then it puts it in the /ftp/ folder. If the file you download is a .tar, and you check the box that says to install the file, then it puts it in the /tftpboot/ folder.
When you go to support.avaya.com, you can get the 46xxH323.tar file (can't remember the actual file name) and it will install in the correct folder on the 8720.
The problem is that AVAYA doesn't have a 96xxh323.tar file, it's only .exe and .zip so if you download it to the 8720, it puts it in the /ftp/ folder.
You have to move the settings.txt file and any other associated file with the 96xx phones in order for them to boot correctly.
I moved four files:
96xxreadmeR110.txt
96xxupgrade.txt
ha96xxd110.bin
hb96xxd110.bin
Here are the commands I use:
Telnet to the S8300 through a DOS command line using the same login and password you use for Web or ASA access. The commands involved are
"cd /var/home/ftp/pub"
"pwd" (to verify you are in the correct directory)
"ls -l" (to display the files in the /pub directory)
"mv 46xxsettings.txt /tftpboot" (substitute any file name for 46xx)
You may receive a message that the file you are moving already exists and do you want to over write the file. Enter y to confirm.
You may also use the "cp" copy command in place of the "mv" move command.
I worked with AVAYA tier 3 for weeks and they finally moved the file for me then I figured out the above commands and can now do it myself at will. I also complained to AVAY and suggested that they edit the "Download" webpage for the 8720 and add two radio buttons. One to select the FTP folder and one to select the tftpboot folder. That way we can control where the files are going. I doubt they will do anything though.