Route Blocked outbound Calls to Announcement 1

[jmbailey]

We have about 400 numbers we block in our Avaya in the ARS using "deny". When the number is called, the caller gets a wave off tone.

However, we would now like to send the caller to an announcement letting them know the call is being blocked on purpose. We can do a few in the ARS Digit Conversion, but not 400. We were looking for a way to route the call to the announcement via ARS but can't seem to figure out how to get the call through a route pattern and trunk group to the announcement.

Suggestions?

 

[Stinney]

I believe that is a system wide change that you can make under the system-parameters features.

Change the field: Controlled Outward Restriction Intercept Treatment: tone

to Controlled Outward Restriction Intercept Treatment: announcement XXXX

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[jmbailey]

Tried it...it didn't change anything. I still get the wave off tone.

Thanks though!!

 

[Stinney]

Sorry, this should be changed to annoucement under change system-parameters features (page 17 in CM 5.2.1):

INTERCEPT TREATMENT PARAMETERS

Restricted Number Dialed Intercept Treatment: tone

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[jmbailey]

Awesome!! Worked great!!!

Now, because I know the folks around here, what if we needed some types of calls go to one type of announcement but a different set of calls go to a different announcement. Basically we have 2 classifications of blocked outbound calls (Do Not Call and Scammers). Any thoughts on how we could accomplish something like that?

 

[Stinney]

I think you're probably looking at having to control this through ARS digit conversion if you need more than one treatment.

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[jmbailey]

Yeah, that's where we always seem to wind up. But, we are limited to about 30-50 digit conversions which is well short of what we need. I haven't been able to find anything yet that says we can increase the capacity of the digit conversion table. Have you ever heard of increasing it?

 

[Stinney]

What CM version are you on? Depending on your platform if you are on at least CM 4 you should have from 2000 - 4000 entries avaialable for digit conversion.

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[jmbailey]

I just found some capacity docs and I see that. In theory we should have several thousand (4000 min to 6000). We are running CM 6.0. The Disp Cap says AAR/ARS Conversion entries has 6 used and 5994 available. But we don't have 6 entries in the ARS digit/AAR digit forms. We have like 3 or 4 total between the 2. Not sure where the count is coming from or if the AAR/ARS Conversion Entries line is the digit conversion.....I assume it is. If so, guess I'll populate it and see what happens!

Thanks for all the help and info!!! Hope I can repay the favor one day!