harryhoudini66
Technical User
What report shows me when RONA was applied to an agent? We just implemented this for members of our supervisor queue. I see it on the Skill Report but dont see which agents caused it.
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RONA Report
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Believe it or not, I don't think it's in any of the standard (canned) reports, you'll need to modify a report into the designer list - Historical>Agent>Summary(Daily) is probably the best one to start with.
Edit the report and change the query to include the NOANSREDIR column.
Sean Murphy
Call Centre Analyst
IAG New Zealand
Edit the report and change the query to include the NOANSREDIR column.
Sean Murphy
Call Centre Analyst
IAG New Zealand
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harryhoudini66
Technical User
Oh, I was afraid of that. We dont have Report Designer. Any other way?
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