JimiRaveon
IS-IT--Management
I have a 007mlm voicemail card. I have progammed it so that when a call comes in on the operator's extension (extension 10), the phone rings once and goes to the automated attendant. I am having two problems with this.
1. I have the dial 0 action set to transfer to the call answer service operator (extension 10). when you hit 0, the call transfers to the operator and goes directly back to the automated attendant main menu.
2. An outside caller can transfer directly to and extension from the main menu, although all of the extension act the same as the operator extension. The phone rings once and goes directly to voicemail.
What I would like to do on both of these problems is to increase the ring interval to maybe 3 or 4 but still have an incoming call just ring once before the Automated attendant picks up. Can anybody Help?
1. I have the dial 0 action set to transfer to the call answer service operator (extension 10). when you hit 0, the call transfers to the operator and goes directly back to the automated attendant main menu.
2. An outside caller can transfer directly to and extension from the main menu, although all of the extension act the same as the operator extension. The phone rings once and goes directly to voicemail.
What I would like to do on both of these problems is to increase the ring interval to maybe 3 or 4 but still have an incoming call just ring once before the Automated attendant picks up. Can anybody Help?
