RFA for Auth File

[wpetilli]

I am a customer and have been upgrading some LSP sites from 6.0.1 - 6.3, by just building out a new s8300d with identical info as the prod lsp and have been just swapping the blades. So far everything has worked perfect. I have been told I don't need to do anything with Auth files, and haven't, but probably think it's the best practice. Also, I just stood up a new SMGR in VMWare, which the documentation shows the Auth File to be optional. I did log into RFA and when I attempted to launch the AFS Application and got the BP/AVAYA associate message. I'm not trying to modify license files or anything.. I just want to generate an AF, which sounds pretty trivial. Is there a way for customer to get that access? If I go to my BP of record they're going to charge me for this stuff, which would be kind of hard to explain to mngt that I can do the entire technical piece, but not get a file.

 

[montyzummer]

hmmm your bp should not be charging to generate an AF , log into avaya support go to my profile and you can tick i believe AF/RFA access , other than that phones avaya it support and log a case .... be aware this may be policy specific and customers may not be allowed this feature.... however the time it takes to create a AF , you need to seriously press your BP on this , maybe they are pissed because you are installing the kit and not them .... ultimately if they are willing to support this equipment after you have installed it i do not understand the logic ... something here is not correct

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