Request to Sprint in Las Vegas 3

[DaveThePhoneDoctor]

I am working on a Partner ACS with 14 outbound agent lines and abut 8 stations.

When the agents call out each seperate CID for each line is displayed at the destination.

I wanted Sprint to only display the pilot number regardless which line the agents call out on. A long time ago this was referred to as a circuit ID or Terminal number and there was only dial tone and no associated telephone number just the pilot.

Sprint is telling me they can not do this. Is this a PUC issue per state or am I just not telling using the correct term to describe my request.

I have been able to do this in many other states.

Dave,
The Phone Doctor
Las Vegas

 

[aarenot]

What are you trying to acomplish with this? Do the agents have a pesronal analog line which rings at only their ext? If not, the CLID should not matter much, route the incoming calls all to he same place, no matter which number is dialed. If you have an outgoing group of numbers seperate from the incoming group, one thing to consider is forwarding the outgoing numbers incoming calls to the lead line in the incoming hunt group.
Beyond that, go to PRI, then you can have some control at the PBX level over outgoing CLID.
Some states legislate the telecom industry, so it can vary.

You do not always get what you pay for, but you never get what you do not pay for.

 

[1043]

That service may not be available with that provider.
Only one of our local providers that I know of uses the term "pilot number" and like you stated elsewhere it is the number that is displayed no matter what number in the hunt group is used to make a call.

 

[aarenot]

IN my area, there are providors which do only pilot, only line specific CLID, or both.

You do not always get what you pay for, but you never get what you do not pay for.

 

[DaveThePhoneDoctor]

well i am trying to avoice people calling the agent back on one of the number in the hunt and getting a busy because they are not calloing the pilot number and taking advantae of the hunt group from the top of the hunt.

everyone has CID and they generally call the number on their diaplay.

this site is using analog lines routed into the partner acs not direct to the stationuser. the recp. answers all incoming calls then sends them to the agent.

i understand with PRI i can be flexible on the cid number being shown to the destination. in this call center they actually only want their toll free number and not their 10 dig number shown since all their calls are out of state.

i have never worked with pri. is this generally a more expensive service and will i be able to use it with Partner?

is pri just a different Class of Service offered with robust flexible feature provided by the c/o?

pardon my questions but i usually work just onh tradtitional analog.

dave,
the phone doctor
las vegas

 

[SYQUEST]

As mentioned in the post on the other forum, TTT said PRI is not currently available on the Partner. Since you explained the problem you are having is someone calling back and getting a busy, one solution is putting the lines in circular hunt or "round-robin" hunt. I know Sprint (Centel) has that type of line hunting. It is in all DMS100 switches.

The following is a segment from a PRI service description:

Contents Last Updated: 3/24/2005
Integrated Services Digital Network Primary Rate Interface (ISDN PRI)
Description
Integrated Services Digital Network Primary Rate Interface (ISDN PRI) is a complex voice and data service that
provides high-volume access to the public switched telephone network (PSTN). This service lets you transmit
data at high speeds to accommodate voice, data, image, and video over the same digital facilities.. ISDN
PRI provides 23 digital channels over one transport line (a 24th channel carries signaling information). This
service offers you one T1 circuit with 23 separate voice lines or a combination of services.
ISDN PRI consolidates its 23 voice or data service channels on one 1.544 Mbps transport line into a PBX or
computer network. It simplifies PBX access to many applications, including LAN-to-LAN connectivity and
videoconferencing. When used for trunking, you improve PBX capacity and can transmit voice, WATS, toll-free,
and circuit-switched data calls. With call-by-call software, you can use the same line for different voice or data
applications as needed.
You can use one D channel to control multiple ISDN PRI lines, freeing the 24th channel on additional ISDN PRI
circuits to increase capacity. Backup D channels provide a contingency for inoperable D channels. If a failure
occurs, a predetermined D channel on another ISDN PRI connection automatically takes over call control
signaling for your calls.
The speed of ISDN PRI opens opportunities for a whole new breed of applications. Telecommuting, teleradiology,
remote healthcare, distance learning, remote broadcasting, sound transfer, and CAD/CAM engineering are some
of the uses for ISDN PRI.
ISDN PRI is a high-speed digital connection for voice and data between your PBX and the SBC PSTN. You can use
the full capacity of each ISDN PRI B channel (23 of them at 64 Kbps) for data because the 64 Kbps D channel
sends all the signals required to connect and disconnect each channel's calls. By aggregating these channels, you
can transmit data up to 1.544 Mbps through the public switched network. Alternatively, you can use each channel
for direct inward dial, direct outward dial, and various other call types.


Hope this helps!

....JIM....

 

[DaveThePhoneDoctor]

Yes, thanks and thanks for the "round robin" I forgot about that. I can use that on another customer as well, thanks for reminding me.

Dave

 

[aarenot]

The additional info. made the application clear. Putting all the lines in the telco hunt group sounds like your best solution. The 800 number appearing on the caller ID is another issue, I am not aware of how you could acomplish that.

You do not always get what you pay for, but you never get what you do not pay for.

 

[skip555]

I know we have been able to accomplish that working with CLECS and T1's , 14 lines your big enough for a partial T if the LEC cant/wont provide it check with some clecs and see what they can do for you

it can be done

 

[DaveThePhoneDoctor]

I like working with XO they offer all kinds of goodies, free install, free equpt. etc.. However they no longer connect business service with 15 lines or less in Las Vegas.

I understand from Sprint that a whole new generation of Centrol Office and Central office features will be introduced soon.

The funny thing is that out here we have some of the new stuff but get this we have never had "Remote Call Forwarding" or instant activation of Custom Calling Features.

Iwould love to have a registered Vendors website that would allow us to issue orders and make customer changes 24/7 without having to deal with the business office.

I will say that Sprint really is pretty good when it comes to their business office services in Las Vegas. I however refuse to use their Vendor Group. Alexander Grahm Bell would return from the grave faster than any work they do at the Sprint VSC!

 

[SYQUEST]

You hit the nail on the head, Dave! That was the same problem I had with them back when I worked for the paging company. Only one guy handled orders for paging carriers and he was a snail! And they had wierd tariffs for their DID numbers, but even the folks that handled private line voice/data were not much better.....

There is another CLEC called MPOWER, you might check them out. We had a co-location with them awhile ago. Don't know how they are currently.

That doesn't surprise me, here in California, Pacific Bell has had Remote Access to Call Forwarding since 1995 in both 5ESS and DMS100s, but GTE-Verizon still doesn't offer it. There are lots of Custom Calling features in the switches they don't offer because regulatory is too LAZY to write tariffs for them. Then you would think the CLECs would jump on this. But no, most of them only want to echo the ILECs and sometimes even less.

....JIM....

 

[DaveThePhoneDoctor]

Get this. I called today to follow up on a Sprint order to add Discon Supervision to all 16 line for the Partner on this week old new install and the Rep. told me they were going to bill my customer a $35.00 "Line Access" bulls... charge AGAIN! that is $560.00 AGAIN!

I told them that that service was not offered as an option when I set up the account and that their services are not working properly with my key system. She got in touch with her supervisor and they waived that charge.

However I wanted to apply circular hunting and hunt the last line back to the pilot and she also told me that I had to pay another "AL" charge and would only waive half the charge.

I told her I don't need all lines accesses and she said they had to be accesses. I told her fine then just add Call Forwarding Busy to the last number to CFB to the first. She said no way I would be in violation of the tariff.

BS. I hate this crap. This is what I do in this case. I add CFB to hunt to another number outside the group like the fax number then I call in after hours complain that the service is not working and they change the CFB to the correct Pilot number.

This is such a shame I hav to pull this to keep them from goughing my customer.

What happened to just adding hunting from the last number back to the first. Access Line Charge my Butt-Set!!!

Dave,
The Phone Doctor