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Remote End cannot hear us
- Thread starter cwitthoft
- Start date
IPOfficeIreland
Technical User
I found similar issue yesterday when calling o2 mobiles, but I am guessing at your vague question!
- Thread starter
- #3
A customer calls our main number, hits VM Pro Front End(rebooted server), and gets routed to front desk hunt group. When one of the front desk people answer the call the customer cannot hear them say "hello", so they think the call was disconnected and hang up.
If the customer can hear the Auto Attendant it doesn't sound like a trunk or system issue with one way audio. Is the person at the front desk using a wireless headset or anything other than just picking up the phone? Is it an IP phone? Seems to be isolated to the phone at the front desk from what you've described.
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