Recording options.

[bubbaaa]

Hello, we use verint call recording for all of our call centers. I have a non call center user that is requesting call recording. He does not want to use the verint because he only wants to record certin calls. We are running a definity 3.03 and mostly 46XX phones. Any suggestions would be great.

Thanks.

 

[AvayaTier3]

put a button on the phone "audix-rec" and it will allow recording to the user's audix mailbox.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[SF0751]

This is a great solution, but it is dependent on the user pressing the audix-rec button on their phone to initate the recording.

Susan
Muffins are just ugly cupcakes.

 

[bubbaaa]

We are using a octel system. will this still work?

 

[biglebowski]

Use the verint ROD (recording on demand)app.

Are you using IP phones?
Are you using delivery or interception to record?

Biglebowskis Razor - with all things being equal if you still can't find the answer have a shave and go down the pub.