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Rebooting because of VM Channels.

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alankrut

Technical User
Jan 28, 2009
259
US
We have IPO 500 with 3 PRIs and 64 VCM Channels & VCE Licenses & 32 VM Prochannels. When the call is received (from any of 90 channels) it is received by the VM and then depending on the option, is routed either to another system (CM). The system gets rebooted very frequently during the high traffic hours. Though we have not come to any conclusion, it is observed that when the VM channel consumption reaches 100%, it happens. We have R 5.0.26 and VM Pro 5.0.30. Any solution to this..??!
 
Do a monitor trace and see what it says just before the reboot.
 
It is like :

202700mS CD: CALL: 1.3.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 1" (1.32) Bend="" [] (0.0) CalledNum=30412600 () CallingNum=9017484848 () Internal=0 Time=33 AState=Ringing
202701mS CD2: CALL:S 1.3.1,0.1566.0,1,1,1,2,0,0,Line 1,,,1.32,0.0,100.4,30412600,0.0,9017484848,,,4,30412600,100,,0,16,0,1,16.0,,,,,,,0,34,0,7,0,0,ind,,0,,0,0,0,0,,199,0,0,,0,,3,0,0,0,0,0,0,1,618,1,,,,,,,,,,,,,,,

********** Warning: Missed 12 packet(s) **********
202710mS VMAIL: VMMESSAGE Transfer request [DIAL:468@9911101919]

********** contact lost with 10.20.28.60 at 16:54:43 21/5/2013 - reselect = 54 **********
******************************************************************

********** SysMonitor v7.0 (26) **********

********** contact made with 10.20.28.60 at 16:54:45 21/5/2013 **********

********** System (10.20.28.60) has been up and running for 3mins and 37secs(217665mS) **********

********** Warning: TEXT File Logging selected **********


********** Warning: TEXT Logging to File STARTED on 21/5/2013 16:54:45 **********
217665mS PRN:
217665mS PRN:

********** contact lost with 10.20.28.60 at 16:55:04 21/5/2013 - reselect = 55 **********
******************************************************************


 
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