"Identifier Not Assigned" on unused ports

[phoneguy419]

I have a G3si V6 that I need to add 6 new extensions. All of my unused ports say "Identifier Not Assigned" whenever I try to add a station or even 'disp port 01axxxx'. The TN746B cards/ports appear in Hardware Mgr., and 'l circuit-packs', so the system sees the cards and ports, just can't use them. 1 TN756B card has ports 2-8 available and in use, but not 1 or 8-16, the other card I get "Identifier Not Assigned" on all 16 ports.

I've tried:
busy the card, reset, release
moving the cards to different slots
thinking capacity issue, I deleted some extensions, no good, but was able to re-add the extensions I deleted back on their old ports, also 'disp sys cust' says I have 1500 port capacity.
swapped cards with known working ports, both ways, all cards and ports are good
beat my head against the side of the cabinet, got a headache

My next step is a 20 lb. sledge hammer, so any help before that happens would be appreciated.

Thanks,
Rich

 

[AvayaTier3]

I can help, but you will have to contact me and allow me in your system.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[phoneguy419]

Unfortunately, remote access was never set up, and (long story) probably won't be, even now

 

[AvayaTier3]

analog line on v-sl (violet-slate pair) of aux cable is all you need to allow remote access. You can borrow a fax line or use a DID analog station from the pbx

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[phoneguy419]

It's more of an "upstairs" decision due to their security concerns (paranoia).

 

[AvayaTier3]

I see. Buying a new system will be much more secure.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[phoneguy419]

Well, that idea got shot down...But, I have found that if I use the "Add User" wizard instead of "add sta xxxx" in GEDI, it works fine. Odd FM but I got a work around at least.

 

[smokinjoe2938]

sounds like you may have some data corruption, try a reset system 4 off hours and see if this resolves the issue