queue to 2nd apperance

[letman]

Is it possible to queue to the 2nd apperance of the same number

 

[DAVIDPAYNE]

It is my understanding that the switch will not try and deliver a call to an agent if that agent is in AUX, or is on any kind of call, external, internal, acd, etc.

 

[dmoore7648]

You can turn on multiple call handling. It is under Ch hunt-group XXX page 2.

 

[chuck14]

if there are a calls in que the agent can put the first call on hold and hit the auto-in button and the second call will roll on the second line apperance.

 

[DAVIDPAYNE]

I have never noticed that filed before.
Learn something new everyday.

Not sure how useful it would really be in a normal call center. Having a lot of calls on hold waiting for the agent that has them hold to get off there 1st call, or haven them what in queue for the next available agent.