I have configured a couple of these before for a call group but Im not sure what im missing.I actually did a stare and compare on my old config and it looks the same.
Rls 9 VMPro running intuity mode ( App Server )
Huntgroup XXXX
I configure Q and still Q under the Hunt group XXXX
Call huntgroup from a phone on the system and busy the one phone I have in Q
But im still getting the canned VMPro WAV " I'm afraid all of our agents are busy "
and it will not follow anything I have configured under that Q and still Q.
Then I added a WAV under Default start point to see if I was hitting that with no change.
Announcements/ ON
Synchronize calls /unchecked
rebooted the the vmpro
I tried looking for that " I'm afraid all of our agents are busy ".wav /opt/vmpro/wavs but couldnt find it
What am I doing wrong?
Thank you
It's only dialtone!!!
Rls 9 VMPro running intuity mode ( App Server )
Huntgroup XXXX
I configure Q and still Q under the Hunt group XXXX
Call huntgroup from a phone on the system and busy the one phone I have in Q
But im still getting the canned VMPro WAV " I'm afraid all of our agents are busy "
and it will not follow anything I have configured under that Q and still Q.
Then I added a WAV under Default start point to see if I was hitting that with no change.
Announcements/ ON
Synchronize calls /unchecked
rebooted the the vmpro
I tried looking for that " I'm afraid all of our agents are busy ".wav /opt/vmpro/wavs but couldnt find it
What am I doing wrong?
Thank you
It's only dialtone!!!