FireFighter78
Technical User
Hi Guys,
I am building an Option 11 release 21.35 (to replace an Option 21 that is dying of a slow and painful death) I guess I should say that I am remodeling an Option 11 seeing that it is used.
So they had it setup with some multi site setup, ACD stuff, etc. The trunk stuff is kicking my butt big time. They were using NARS/BARS and other stuff that I understand conceptually. I really need some help finding the stuff I need to OUT and then putting it back in for our fairly simple T1-PRI (one location, everything in and out the same telco T1).
My level of understanding is medium, I think???? I don’t really need some one to do it for me (although that would be nice) but I could use a hand to hold onto when the road gets rough (the outbound path is quite rutty).
Thanks!!!!
I am building an Option 11 release 21.35 (to replace an Option 21 that is dying of a slow and painful death) I guess I should say that I am remodeling an Option 11 seeing that it is used.
So they had it setup with some multi site setup, ACD stuff, etc. The trunk stuff is kicking my butt big time. They were using NARS/BARS and other stuff that I understand conceptually. I really need some help finding the stuff I need to OUT and then putting it back in for our fairly simple T1-PRI (one location, everything in and out the same telco T1).
My level of understanding is medium, I think???? I don’t really need some one to do it for me (although that would be nice) but I could use a hand to hold onto when the road gets rough (the outbound path is quite rutty).
Thanks!!!!