Problems with caller id on cell phones

[WilliamUT]

I am running a Definity G3SI r10 and have a question about caller ID. When we call out to normal land lines caller id is passed normally but when we call out do cell phones "Unknown ID" is displayed. As of last year we switched prefixes to a breand new new block of 1000. I called the phone company and they told me that it's up to each cell phone carrier to fix the problem...is this true? I would really think it to ridiculous that I would have to call each cell phone company in the world just to have caller ID displayed. Is there somewhere im my switch where I can check and modifiy my caller ID settings to make sure it's not a problem on my side? How can I resolve this problem?

Thanks

 

[4merlucent]

do your land lines and cell calls go out over the same trunk groups?

might be worth checking "isdn public unknown numbering" tables

 

[mikeydidit]

Unfortunately this is true. We have been going through the same thing as we have added another prefix and 9000 numbers. The phone company or your provider has this added to the NANPA

http://www.nanpa.com/index.html

as a new prefix. It is up to the other carriers (once they receive the updates) to program their switches with the new prefix. As I have already said we have been going through he same thing. Some carriers are better than other about installing these. It may take some time to resolve this.

Mike Jones
Louisiana State University Health Sciences center

 

[WilliamUT]

Wow that is really a bummer. I have another question involving the same issue. How can I monitor what information is passed when calls are placed? Like I want to see the caller ID and other information is getting passed to the phone company when a user picks up the phone and dials a number?

 

[mikeydidit]

It should be going out like it was. You can check this like 4merlucent has said, by using the "disp isdn pub" command.

Mike Jones
Louisiana State University Health Sciences center

 

[WilliamUT]

That only alows me to change the digits that are being passed? I actually want to see in real time what is going on as a user dials out and what digits are being sent over my trunks.

 

[bwilch]

If you have the ability to do a "list trace" you can do a list trace on a station to see what information is being passed.

 

[mikeydidit]

You can do a "li trace sta xxxx" and see what goes on with it. You can also call out to one of your own numbers with call-id and see what comes across the display.

See below


list trace station 57010 SPE A

LIST TRACE

time data

11:24:15 tone-receiver 02C0001 cid 0x132d
11:24:15 active station 57010 cid 0x132d
11:24:24 dial 96756662#
11:24:24 term trunk-group 5 cid 0x132d
11:24:24 dial 96756662#
11:24:24 route-pattern 10 preference 1 cid 0x132d
11:24:24 seize trunk-group 5 member 80 cid 0x132d
11:24:24 Setup digits 6756662#
11:24:24 Calling Number & Name xxxxxxxxxx MIKE JONES
11:24:25 Proceed trunk-group 5 member 80 cid 0x132d
11:24:25 Alert trunk-group 5 member 80 cid 0x132d
11:24:29 idle station 57010 cid 0x132d
11:24:32 TRACE COMPLETE station 57010 cid 0x0

I replaced then number with x's. it showed the area code and dialing number.


Mike Jones
Louisiana State University Health Sciences center

 

[WilliamUT]

time data

10:40:29 active station 7225 cid 0x244
10:40:30 dial 9390
10:40:30 term trunk-group 4 cid 0x244
10:40:31 dial 9XXXXXXX
10:40:31 route-pattern 3 preference 1 cid 0x244
10:40:31 seize trunk-group 4 member 40 cid 0x244
10:40:31 Setup digits XXXXXXX
10:40:31 Calling Number & Name XXXXXXXXXX NO-CPName
10:40:32 Proceed trunk-group 4 member 40 cid 0x244
10:40:37 idle station 7225 cid 0x244


Ok I just noticed on my trace it's not passing a name with my caller id...yours says MIKE JONES and mine says NO-CPName...could this be part of the problem? Where do I change this so I pass the name of the station im calling from?

 

[WilliamUT]

Ok I figured out how to pass the name in the caller ID...next question is there a way to modify this? So instead of sending out each individuals station id to just send a standard one that says Hospital or something?