problem with outlook and godday

[sabetik]

recently, I purchased e-mail with domain from godaddy. I can access my domain and webmail, but no luck on receving e-mail from outlook or any other mail program. I called godday.com their refer me to thier support page. not very helpfull. T tried everthing closing down many progra, (firewall and etc.) still no help. any help will be appreciated. please

 

[bkrike]

Did you set it up per the instructions on this page?

https://www.godaddy.com/gdshop/faq/...&faq_id=535&topic_id=65&topic=Email+/+Webmail

After you do that- what specific error message do you get?

Do you have any other accounts set up on outlook? Perhaps one from your ISP? If so, are you able to send and receive on that account?

 

[sabetik]

Yes, I followed the instruction. I have account with yahoo I can send and receive. With godday.com I can send but I can not recevie. Thanks

 

[Beowulf005]

Try sending a email from godaddy to yahoo and then replying to message in yahoo. Did you receive the reply?

 

[sabetik]

I was able to send to yahoo. but when I reply to the e-mail I got the following error:
Unable to connect to server mail.mydomain.us pop3 server

 

[Beowulf005]

In yahoo email when you reply to the email you received from the godaddy account. Yahoo returns that error?

 

[sabetik]

I have two accounts in outlook one yahoo and one godday.com. yes yahoo return that error. I tried to just set-up the godady.com in outlook express by itself still same error

 

[bkrike]

OK- you say can send but not receive.
I asked for your specific error message. In outlook while sending and receiving, bring up the details box in the lower right corner and copy the error it gives you for that account. Then post it here.

 

[Beowulf005]

Try doing this in webmail not in outlook. We need to see if Outlook is configured wrong for godaddy or if godaddy is configured wrong.

Of note reading previous post

Unable to connect to server mail.mydomain.us pop3server

You have to change "mydomain" to the domain that you registered.
IE

http://www.msn.com

In outlook change the pop3 settings to
mail.msn.us

GL

 

[bkrike]

never mind- I see you posted it above
You do have your own domain name there, instead of "mydomain," right?

 

[sabetik]

here the exact error message:

"unable to connect to the server.(account mail.horizonpacific.us, pop3 server. error number 0x800ccc0e

 

[sabetik]

web mail work fine.

 

[Beowulf005]

Ok so we know it have to do with the settings in outlook

Try this for you email settings

Incomming mail-->mail.horizonpacific.com
Outgoing mail-->smtpout.secureserver.net

Make sure to follow all the instructions with the help file link you have listed above.

 

[sabetik]

I had setting exactly the way suppose to be.

pop3: mail.horizonpacific.us
smtp: smtpout.secureserver.net

 

[Beowulf005]

Becasuse you cannot receive it have to be the setting for you pop server now reading the instructions from that above link try this

mail.horizonpacific.com


not
.us

 

[sabetik]

I did still the same error "horizonpacific.com" why I can send but not receive?

 

[Beowulf005]

Did you follow these instructions on GoDaddy help page?
[qoute GoDaddy.com]NOTE: "smtpout.secureserver.net" is an SMTP relay server. In order to use this server to send e-mail messages, you must first activate SMTP relay on your e-mail account. Log on to your Manage Email Accounts page to set up SMTP relay. If you do not have SMTP relay set up and your Internet Service Provider (ISP) allows it, you can use the outgoing mail server for your Internet Service Provider. Contact your Internet Service Provider to get this setting.[/quote]

 

[bkrike]

After you have confirmed your SMTP relay stuff,
You can have a look here....

http://support.microsoft.com/default.aspx?scid=kb;en-us;q191687