PRI Migration Issue Cause=57 1

[MarioLider]

Hello everyone,

Customer wanted to change to PRI (ATT IP Flex) and I'm getting an error when attempting to dial in or out. Verified my config with previous installs I've done and it all matches up. Any idea what it can be? I'm thinking its codec config on att side.

1429228mS CMARS: FORM: Main - Received Number: 3056754183
1429228mS CMARS: FOUND A SHORT CODE - short_code: XXXXXXXXXXN - Tel: N - Called_Party: 3056754183 - Line Group Id: 0
1429228mS CMARS: FindActiveARSByGroupID GroupID=0 - Not Found
1429228mS CMLRQ: FindActiveLRQByGroupID GroupID=0 - Not Found
1429229mS CMCallEvt: 0.1041.0 -1 BaseEP: NEW CMEndpoint f4de8090 TOTAL NOW=3 CALL_LIST=1
1429230mS CMTARGET: ISDN BChannel 7: in-service check = 1
1429230mS CMTARGET: ISDN BChannel 7: in-service check = 1
1429235mS CMARS: FOUND LINE - Line Id: 9 - using line group id: 0 - Called Number: 3056754183 - Calling Number: 226
1429235mS CMARS: SEND Setup TO LINE
1429235mS CMCallEvt: 0.1041.0 11 Q931 Trunk:9 CHAN=7: StateChange: END=child CMCSIdle->CMCSOffering
1429235mS PRN: Setting configured voice gain for ch 7.
1429235mS CMLineTx: v=9
CMSetup
Line: type=Q931Line 9 Call: lid=0 id=1041 in=0
Called[3056754183] Type=National (2) Reason=CMDRdirect Calling[] Type=National Plan=ISDN
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=7
Locale: enu
1429236mS CD: CALL: 0.1038.0 BState=Idle Cut=2 Music=0.0 Aend="MailR(226)" (20.11) Bend="" [Line 9] (0.0) CalledNum=93056754183 () CallingNum=226 (MailR) Internal=1 Time=2474 AState=Dialling
1429236mS CD2: CALL:S 0.1038.0,0.1039.0,7,0,0,0,1,0,MailR(226),,Line 9,4.3,0.0,100.100,,100.101,226,,,100,,100,,0,16,0,0,0.0,,,,,,,1,2474,0,0,0,0,enu,,0,,0,0,0,0,,11,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
1429265mS CMCallPkt: v=0
CMProceeding
Line: type=Q931Line 9 Call: lid=0 id=1041 in=0
BChan: slot=0 chan=7
1429265mS CMLineRx: v=9
CMProceeding
Line: type=Q931Line 9 Call: lid=0 id=1041 in=0
BChan: slot=0 chan=7
1429265mS CMARS: LINE ep Received: CMProceeding - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
1429265mS CMARS: LINE IS NOW THE B END OF THE CALL - CMARSEndpoint::RequestEnd()
1429265mS CMARS: CMARSEndpoint::CallLost(cause=124) - Address: 0.1040.0 11 ARS for Main - Call State: CMCSOverlapRecv
1429265mS CMCallEvt: 0.1040.0 -1 ARS for Main: StateChange: END=X CMCSOverlapRecv->CMCSDelete
1429267mS CMCallEvt: 0.1041.0 11 Q931 Trunk:9 CHAN=7: StateChange: END=B CMCSOffering->CMCSAccept
1429268mS CMCallEvt: 0.1038.0 11 MailR.0: StateChange: END=A CMCSDialling->CMCSDialled
1429268mS CMExtnEvt: v=3 State, new=Proceeding old=Dialling,0,0,MailR
1429268mS CMExtnTxC: v=226
CMProceeding
Line: type=NoLine 0 Call: lid=0 id=1038 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=93056754183
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=9 class=CMDeviceISDNTrunk type=2 number=9 channel=7 features=0x1 rx_gain=32 tx_gain=32 ep_callid=1041 ipaddr=192.168.42.1 apps=0 loc=0 em_loc=0 features2=0x0
1429268mS CMExtnTx: v=226, p1=0
CMProceeding
Line: type=DigitalExtn 4 Call: lid=0 id=1038 in=0
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=93056754183
IE CMIEDeviceDetail (231) LOCALE=enu HW=15 VER=9 class=CMDeviceISDNTrunk type=2 number=9 channel=7 features=0x1 rx_gain=32 tx_gain=32 ep_callid=1041 ipaddr=192.168.42.1 apps=0 loc=0 em_loc=0 features2=0x0
Timed: 08/07/16 12:50
1429269mS CMCallEvt: 0.1040.0 -1 BaseEP: DELETE CMEndpoint f4dea278 TOTAL NOW=2 CALL_LIST=1
1429270mS CD: CALL: 0.1038.0 BState=Ringing Cut=3 Music=0.0 Aend="MailR(226)" (20.11) Bend="Line 9" [Line 9] (5.8) CalledNum=3056754183 () CallingNum=226 (MailR) Internal=0 Time=2508 AState=Dialled
1429270mS CD2: CALL:S 0.1038.0,0.1039.0,8,1,1,0,1,0,MailR(226),Line 9,,4.3,5.8,100.100,3056754183,100.101,226,,,100,93056754183,100,,0,16,0,0,16.0,,,,,,,0,2508,0,0,0,0,enu,,0,,0,0,0,0,,11,,,,,,,,,,,,,,,,0,0,MailR,0,,3,0,0,0,0,0,0,1,618,100
1439377mS CMCallPkt: v=0
CMReleaseComp
Line: type=Q931Line 9 Call: lid=0 id=1041 in=0
BChan: slot=0 chan=7
Cause=57, Bearer capability not authorised
1439377mS CMLineRx: v=9
CMReleaseComp
Line: type=Q931Line 9 Call: lid=0 id=1041 in=0
BChan: slot=0 chan=7
Cause=57, Bearer capability not authorised
1439377mS CMCallEvt: 0.1041.0 11 Q931 Trunk:9 CHAN=7: StateChange: END=B CMCSAccept->CMCSCompleted
1439379mS CMLOGGING: CALL:2016/07/0812:50,00:00:00,000,226,O,3056754183,93056754183,MailR,,,0,,""n/a,0
1439380mS CD: CALL: 0.1038.0 BState=Disconnecting Cut=1 Music=0.0 Aend="MailR(226)" (20.11) Bend="Line 9" [Line 9] (5.8) CalledNum=3056754183 () CallingNum=226 (MailR) Internal=0 Time=12617 AState=Dialled
1439380mS CD2: CALL:S 0.1038.0,0.1039.0,8,3,1,0,0,0,MailR(226),Line 9,,4.3,5.8,100.100,3056754183,100.101,226,,,100,93056754183,100,,0,16,0,0,16.0,,,,,,,0,12618,0,0,0,0,enu,,0,,0,0,0,0,,11,,,,,,,,,,,,,,,,0,0,MailR,0,,3,0,0,0,0,0,0,1,618,100
1439380mS CD: CALL: 0.1038.0 Deleted
1439381mS CMExtnEvt: MailR: CALL LOST (CMCauseBearerCapabilityNotAuthorized)
1439381mS CMExtnEvt: MailR: Extn(226) Calling Party Number(226) Type(CMNTypeInternal)
1439381mS CMCallEvt: 0.1038.0 -1 MailR.0: StateChange: END=X CMCSDialled->CMCSCompletedTone
1439381mS CMExtnEvt: v=3 State, new=CMESCompleted old=Proceeding,0,0,MailR
1439382mS CMCallEvt: 0.1041.0 -1 Q931 Trunk:9 CHAN=7: StateChange: END=X CMCSCompleted->CMCSDelete
1439382mS CMCallEvt: END CALL:11 (f4df40f0)
1439384mS CMTARGET: ISDN BChannel 7: in-service check = 1
1439384mS CMTARGET: ISDN BChannel 7: in-service check = 1
1439384mS CD2: CALL 0.1038.0,0.1039.0,11,,,,,,,,,,,,,,,,0,0,MailR,0,,3,0,0,0,0,0,0,1,618,100
1439384mS CMCallEvt: 0.1041.0 -1 BaseEP: DELETE CMEndpoint f4de8090 TOTAL NOW=1 CALL_LIST=0
1441417mS CMExtnRx: v=226, p1=0
CMReleaseComp
Line: type=DigitalExtn 4 Call: lid=0 id=1038 in=0
1441417mS CMCallEvt: 0.1038.0 -1 MailR.0: StateChange: END=X CMCSCompletedTone->CMCSCompleted
1441417mS CMExtnEvt: v=3 State, new=PortRecoverDelay old=CMESCompleted,0,0,MailR
1441418mS CMExtnEvt: MailR: CALL LOST (CMCauseForceClear)
1441418mS CMExtnEvt: MailR: Extn(226) Calling Party Number(226) Type(CMNTypeInternal)
1441418mS CMExtnEvt: MailR: CMExtnHandler::SetCurrent( id: 1038->0 )
1441418mS CMCallEvt: 0.1038.0 -1 MailR.-1: StateChange: END=X CMCSCompleted->CMCSDelete
1441419mS CMTARGET: 0.1038.0 -1 BaseEP: ~CMTargetHandler f4dedba8 ep f4df4610
1441419mS CMCallEvt: 0.1038.0 -1 BaseEP: DELETE CMEndpoint f4df4610 TOTAL NOW=0 CALL_LIST=0
1443418mS CMExtnEvt: MailR: Recover Timer reason=CMTRWrapUp
1443418mS CMExtnEvt: v=3 State, new=Idle old=PortRecoverDelay,0,0,MailR
1443419mS CM: CMReminder CheckReminder(user=226)
1443419mS CMExtnTx: v=226, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 4 Call: lid=0 id=-1 in=0
Called[MailR Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [MailR Msgs=0]
Timed: 08/07/16 12:50

Buddy

 

[rdoubrava]

Cause code 57: Bearer Capability Not Authorized.
looks like you are trying dial 3k1,
Change your short code, try feature dial

 

[MarioLider]

Thanks for the quick reply rdoubrava.

Yes ARS set to dial 3k1.
Short code 9N feature is on dial.

Buddy

 

[Ragnorak]

Here's Cause 57:
Cause No. 57 - bearer capability not authorized.
This cause indicates that the user has requested a bearer capability which is implemented by the equipment which generated this cause but the user is not authorized to use.

Sounds like AT&T's issue to me.

Off the top of my head the only thing on your end that could potentially cause this are unlicensed PRI channels. Maybe an explicit attempt to use something unsupported like 56K channels. I would suspect they haven't properly allocated B-Channels to your circuit so your request for a B-channel is being denied.

 

[MarioLider]

@Ragnorak

Yeah I thought about this too but they will only be using 7 lines out of the 8 on the pri card.

I mentioned this to the tech from att several times to check what was going on. I even made another PRI cable to check but nothing worked. Hopefully tomorrow I land someone that is willing to assist me better and not let me go for another customer.

thanks for you input Ragnorak

Buddy

 

[TouchToneTommy]

Called Number: 3056754183 - Calling Number: 226

Is AT&T rejecting your call because you're sending 226 as the calling number instead of NPAXXXXXX ?

 

[MarioLider]

@rdoubrava
Changing the ARS to dial instead of dial 3k1 gives the error cause=16

Buddy

 

[amriddle01]

You need to ask them why they are rejecting it, you could be guessing for weeks before you stumble upon the right answer

 

[Telecomboy]

Set up your ARS to send the main BTN. They are probably rejecting the call due to the digits you are presenting to them.

 

[Westi]

I am with TTT on this, AT&T is very strict with the caller ID and will reject anything that is not 100% on their circuit as provisioned number. You can try and not sending any caller ID to see if that would work
amriddle01 however hit it on the head, you have to find someone at AT&T to tell you what the system is doing wrong to get this resolved faster.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[MarioLider]

Thanks everyone, at the end it was an AT&T issue. The tech that was on the line this time actually stayed with me and figured out what the issue was unlike the first person that wanted to get off and keep going with another customer.

Buddy