PRI DID Numbers not routing to Extns

[deltaserver403]

Dear all,

We have prologic system & recently we installed PRI E1 line with 30 channels,

the problem is when calls comes to extns it is not routing to extns it wait for 2mnts & goes to operator,

Pls see the trace
time data

11:07:12 Calling party trunk-group 1 member 18 cid 0x1c4
11:07:12 Calling Number & Name 020318251 NO-CPName
11:07:12 active trunk-group 1 member 18 cid 0x1c4
11:07:31 dial 9*203268206 route:ARS
11:07:31 ring trunk-group 1 cid 0x1c4
11:07:33 active attendant 000 cid 0x1c4
11:07:37 idle attendant 000 cid 0x1c4.

Telecom is sending 9 digits

Matching Pattern Min Max Del Replacement String Net Conv ANI Req

* 10 10 7 ext y

How to solve this problem

 

[deltaserver403]

Anyone pls sugesst us

 

[Midstream]

check your incoming call handling treatment. Depending on which release you're on, it is either on the trunk group form, or there is a separate form.

 

[deltaserver403]

Rockspop.

Thanks for the reply,

Pls can u instruct me step by step, because i am new to avaya systems


DS

 

[TivoNut]

You should try and get telco to send DNIS digits to match your extension dial plan. If you have 4 digit extensions, you should ask telco to only send 4 digit DNIS. When the DNIS matches the extension, your switch does the right thing automatically.

The alternative is messing with "incoming call handling treatment" on your trunk group form which involves a lot of trial and error.