I have a customer that wants their partner phone connected to magix via an etr module to run a polycom. when I plug the polycom into the aux. port on the phone nothing happens. even when the phone is off hook, then the polycom is brought off hook, if the phone is hung up the call drops. What am I missing?
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polycoms connected to magix ETR
- Thread starter dlwebb
- Start date
dagwoodsystems
Programmer
Try two things:
1) A test-set (in lieu of the Polycom) to see if dialtone is passed or not.
2) Wire from Partner phone to the ETR as usual. Bridge wire the blue pair of the Polycom to the same ETR port.
1) A test-set (in lieu of the Polycom) to see if dialtone is passed or not.
2) Wire from Partner phone to the ETR as usual. Bridge wire the blue pair of the Polycom to the same ETR port.
tdaugirdas
Technical User
You could just hook the Polycom phone directly to one of the top 6 ports on the 016 ETR card. Then, go into extensions programming, 016 ETR and change the port type to a regular T/R port.
I am not sure why it is not working off the port on the ETR phone - unless your wiring has too few pairs. What kind of wiring do you have from the phone to the 016 ETR? I am not sure if you need 2-pair or more to make both channels work on the ETR phone. Not sure if both channels will work on a Magix. I do know Partner phones loose some functionality when running on a Magix - just not sure what functions they lose.
Tom Daugirdas,
President
STCG, Inc.
stcg.com
I am not sure why it is not working off the port on the ETR phone - unless your wiring has too few pairs. What kind of wiring do you have from the phone to the 016 ETR? I am not sure if you need 2-pair or more to make both channels work on the ETR phone. Not sure if both channels will work on a Magix. I do know Partner phones loose some functionality when running on a Magix - just not sure what functions they lose.
Tom Daugirdas,
President
STCG, Inc.
stcg.com
tdaugirdas
Technical User
My answer assumes this is an analog Polycom and not a digital one.
Tom Daugirdas,
President
STCG, Inc.
stcg.com
Tom Daugirdas,
President
STCG, Inc.
stcg.com
- Thread starter
- #5
dagwoodsystems
Programmer
Tom has the same concern I do: maybe this isn't an analog Polycom. Which is the reason I suggested using your test set.
His point about dumming down one of the first ETR ports would work well, too. I assumed the Polycom and Partner phone were to work together "more intimately." :O)
And yes, you need two pairs to get the Partner to work correctly. I use the 568B standard, which translates to the blue and green pair. A better description is the centermost pair, and the pair flanking (just outside) the center pair.
The AUX port on a Partner phone is essentially a bridge of the blue / talk pair, which is where my second suggest came from.
His point about dumming down one of the first ETR ports would work well, too. I assumed the Polycom and Partner phone were to work together "more intimately." :O)
And yes, you need two pairs to get the Partner to work correctly. I use the 568B standard, which translates to the blue and green pair. A better description is the centermost pair, and the pair flanking (just outside) the center pair.
The AUX port on a Partner phone is essentially a bridge of the blue / talk pair, which is where my second suggest came from.
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