Polycom Soundstation2 w/ direct conect & Nortel Meridian option 11c

[seige443556]

I am having difficulty configuring my Soundstation2 to work with my Nortel system. According to Polycom I need to configure the phone as a m2616 which I have done. Now its stuck on initializing. I do not have a 2616 to hook up to it to ensure my configurations are working correctly, however I do have a 3903 hooked up to the interface module and it gets a dial tone.

 

[KCFLHRC]

Can you post a print out of your set programming?

 

[seige443556]

TN XXX XX X XX

DATE

PAGE

DES


DES 2616
TN XXX XX X XX
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 0
SCI 0
SSU 0000
XLST
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN PRMD PHTD PCWD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR
CPND_LANG ENG
HUNT
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR XXXX 0 MARP
CPND
NAME XXXXX
XPLN 27
DISPLAY_FMT FIRST,LAST
01
02
03 AO3
04
05
06 TRN
07
08
09
10
11
12
13
14
15
DATE 21 JUN 2013

 

[KCFLHRC]

There are 4 dip switches on that Polycom, check those. Does the display say Initializing?

 

[seige443556]

Dip switches? Are you referring to the ones on the back of the interface module? Currently the display says ready however it does not give a dial tone. The 3902 also has no dial tone as long as the power for the Polycom is plugged up. When the Polycom is unplugged the 3903 works as a 2616.

 

[KCFLHRC]

On the SS2 Nortel Meridian direct connect there is a RJ45 to RJ45 cable that connects from the network/pbx port to the port on the unimod This cable has a blue band at one end and is the end that connects to the network. If the cable is incorrectly orientated, with the blue band end connected to the unimod, the phone will get no dial tone and fail to initialize.

 

[KCFLHRC]

What is the full model # of the Polycom? Should start with 2201

 

[seige443556]

2201-17120-601

 

[KCFLHRC]

Some of the 3900 series phones are not polarity sensitive. It very well could be the polarity is reversed causing the Polycom not to work.

 

[seige443556]

Is there a way to fix this problem?

 

[KCFLHRC]

Possibly, try reversing the polarity at the jack or at the cross connect and see if it works.

 

[trvlr1]

The line in needs to be an analog line, not a digital line.

 

[Firebird Scrambler]

There are two type of Polycomm Soundstation conference phones. The most common one is the analogue version that applies to most phone systems with analogue extension ports. There was a second "digital" Polycomm soundstation that was configured as a M2616 as stated in the original thread.

You need to be certain what version you have. If you do have the digital version, then you won't be able to "IDU" it if it's working.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[KCFLHRC]

The part # he posted is the digital version

 

[seige443556]

I tried to reverse the polarity but it did not solve the problem. I considered that it possibly could be a bad Polycom phone however my boss has already sent it back twice and Polycom has stated there is no issues with it.

 

[Firebird Scrambler]

Have you checked that the TN is enabled?

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[StanleySteamer]

I vaguely remember having difficulties with one of these years ago and that the TN programming was very specific.
Try changing key 3 to AO6 instead of AO3.

 

[seige443556]

I don't know if this is useful or not however, on the transfer module. When the power cable is not plugged in. The 3903 works and gets a dial tone. Once I plug in the power cable, neither the Polycom or the 3903 get a dial tone. Furthermore the operations on the 3903 start acting funny. Could it be a bad transfer module or does that point to a different problem? Also is there anyway to test if the transfer module or the phone is bad?

 

[seige443556]

The TN is enabled, and I changed it to AO6 instead of AO3. If you don't mind me asking what is the difference in AO3 & AO6?

 

[Firebird Scrambler]

AO3 = 3 Conference phones allowed and AO6 = 6 Conference phones allowed.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.