Play Message Before Answer

[gknight1]

Is it possible to have VMPro play a greeting or message upon acceptance of a call.

Scenario...

Call comes rings the operator phone, once she presses the call appearance key or her headset button the designated greeting plays for the caller and then the call rings or jsut goes directly to her phone. I know i could put something before the call gets transfered to her, but they are wanting it to only play if she picks up the call.

IP500 Version 5.0(15) with matching VMPro

 

[IPOpotamus]

may be not exactly what you are seeking but it resembles...

its the WHISPER function documented in VMPRO help.

 

[gknight1]

yeah, unfortunaely thats not what i am looking for. i need the caller to be able to hear the recording.

 

[amriddle01]

Not going to happen unfortunatley, it's either she says it or all callers get it answered or not

ACSS Small and Medium Enterprise (SME) Communications

I've just bought a brand new car and on the way out of the dealership the engine seized, they want £2000 paid in advance to look at it which they will keep if they can find a way to blame me for it......Remind you of anything

 

[tlpeter]

Is there a reason why the customer wants this ?
I think it is very strange request to be honest.


ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[hairlessupportmonkey]

Actually you can program a button to announce a WAV file. We have it on a customer site to sometimes warn their call maybe recorded etc. means two button presses in your case though.

 

[TaureanDragon]

Does it have to be on the acceptance of a call?
Else could have calls presented to the Auto attendant, play out the required greeting, then forward the call on to the operator.
Another alternate would be to use the '911/999 Notification' FAQ but modified so that on the connected event play out the required prompt instead of issuing the 911/999 notification.

 

[gknight1]

peter,
the customer recently got bought by someone else. the operator now has to say a special announcement before every call letting them know they have changed names.

monkey,
That might work for them. How would i go about doing it that way?

dragon,
It has to be on the acceptance of the call, cant do it the other way.

 

[gknight1]

calling hairlessupportmonkey...

can you please explain how this might be accomplished?

 

[TomMills]

probably won't see him for a while tbh.

http://www.tek-tips.com/viewthread.cfm?qid=1602279&page=1

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[h382]

I would have the user a part of a hunt group, when a call comes in, she has a button to put the group out of service. In VMPro, create a Leave action for the group that plays a message, and then gets transferred to the users extension.

Works in theory in my pea-brain.

 

[TomMills]

actually h382 using that and a combination of OTT might work.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[tlpeter]

A lot of work just because someone demands that you need to play a message when the phone is being picked up!

Or train the personal to pick up with a certain line or route it true vmpro with the message played and then a transfer to the receptionist.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[TaureanDragon]

'Fraid don't know how to play a prompt to the caller before the recipient answers. Here's how to get the prompt played after the call is answered.


The approach relies on VmPro to be running and have available channels to make the announcements.
Note: The VmPro only gets invoked when a connected event is returned from the network.

Using the IP-Office Manager
To ensure incoming calls made via a Specific Incoming Call Route
automatically trigger the functionality.
For the Incoming Call Route Recording on the Voice Recording Tab:
- The 'Record Inbound' Field should be
set to 'ON'
- Set the 'Auto Recording Mailbox' to say
'2666 Joe Bloggs'

To ensure incoming calls targeted to a specific Hunt Group automatically
trigger the functionality.
For the Hunt Group, on the Voice Recording Tab:
- The 'Record Inbound' Field should be
set to 'ON'
- Set the 'Auto Recording Mailbox' to say
'2666 Joe Bloggs'


To ensure incoming calls targeted to a specific User automatically
trigger the functionality.
For the User, on the Voice Recording Tab:
- The 'Record Inbound' Field should be
set to 'ON'
- Set the 'Auto Recording Mailbox' to say
'2666 Joe Bloggs'

Now, whenever an external incoming call is targeted via the Incoming Call route, to the selected Hunt Group, or the Selected Extn (which ever option is used), then the system will make a request for the call to be recorded and delivered to 'Joe Blogg's Voicemail, which we will over-ride with play message request.


Using the VmPro Client
Create a module called AutoRecord
Connect the Start to a 'Test Variable' Action.
On the Specific Tab
- Enter the variable name '$TARGET'
- Check the 'Specific' Checkbox and
enter '2666' in the field to its right

The Test variable will have two, maybe three
exits. (The Timeout one is an error I think)
Connect the 'No Match' and 'Timeout' connections
to a Listen Action
On the Specific Tab
Check the 'Mailbox' checkbox and fill in
the field with '$UUI'.
As long as the Auto Record request was not
targeted for '2666', the AutoRecord will
record the call to the target selected in the
IP Office Manager and provide normal operation.

If the AutoRecord Request is targeted for '2666'
the callflow will exit via the 'Test Variable'
action 'Specific' exit and allow the normal operation to be over-ridden.
Have the 'Specific' exit connected to a generic action that plays out the prompt required prompt
Then let the Callflow Clear.

When the selected incoming call is answered, the Generic Action prompt will be played (admittedly to both the caller and called parties).