This question has been posed before without an answer. I have a customer that sends calls to a hunt group with no active members - and has the call queue and automatically page (works like a champ). On several phones they have hunt group buttons that flash - press the button to answer call. However they would like to dial a shortcode from any telephone (including analog phones) to answer a queued call. Neither "Call pickup Members" nor "Call Pickup Group" seem to work because the call is not actually ringing a phone. Any advice?
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Pick a call from queue
- Thread starter mforrence
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bwilch - I thought about this, but fear the human element that would require that they remember to huntgroup disable after call... Any way to make a caller hear music on hold instead of ringback when ringing a hunt group member? If so, I could make a phantom/analog station where the caller could ring - but I don't want the caller to hear endless ringback...
Mike
Mike
Ok... what about creating an extension that's logged into the hunt group. Then you set it for "force login". Then you create a short code for the login of that station and set the "login idle period"?
Phew... my brain hurt after coming up with that...
Phew... my brain hurt after coming up with that...
intrigrant
Systems Engineer
Put a free alog station in the group and use call pickup. With a group key you can see ringing calls.
He wants the queuing feature. But in the IP Office's unfortunate concept of queuing, the calls that are actually ringing against available agents are in the queue.
Which brings me to remembering that there is a Group function that can be assigned to programmable buttons. Does just the job. Lets you answer queued calls and you don't have to be a member of the group. Just needs an XX10 phone or better.
To quote 3.1:-
==========================================================
Monitors the status of a hunt group queue. This option is only supported for hunt groups with queuing enabled.
Depending on the users button type, indication is given for when the group has alerting calls and queued calls (queued in this case is defined as more calls waiting than there are available group members).
Pressing the button display information about the longest waiting call in the queue and options to answer, clear or ignore the call. The user does not have to be a member of the group.
==========================================================
Which brings me to remembering that there is a Group function that can be assigned to programmable buttons. Does just the job. Lets you answer queued calls and you don't have to be a member of the group. Just needs an XX10 phone or better.
To quote 3.1:-
==========================================================
Monitors the status of a hunt group queue. This option is only supported for hunt groups with queuing enabled.
Depending on the users button type, indication is given for when the group has alerting calls and queued calls (queued in this case is defined as more calls waiting than there are available group members).
Pressing the button display information about the longest waiting call in the queue and options to answer, clear or ignore the call. The user does not have to be a member of the group.
==========================================================
intrigrant
Systems Engineer
Thats what i meant, good thinking!
... and I meant to say that the calls that are ringing against agents ARE NOT seen as being in the queue by the IP Office.
(Must remember to insert my negatives where required but late Friday night and I'm on my second gin and tonic.)
The only thing some people don't like about Group buttons (apart from requiring a button) is it takes two presses to actually get a call which some don't like
(Must remember to insert my negatives where required but late Friday night and I'm on my second gin and tonic.)
The only thing some people don't like about Group buttons (apart from requiring a button) is it takes two presses to actually get a call which some don't like
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