Phone doesn't answer when handset picked up

[Bucky101]

Have a site where intermittently a call will ring on a handset, the user will pick up the phone and handset will keep ringing. Only when they press the OK button, the call is answered. Phones are 1616

Any ideas on how to fix?

 

[tlpeter]

This sounds like a software mismatch.
What software version is the IPO on?
What firmware level do those 1616 have?
Do they have call appearances programmed?


BAZINGA!

I'm not insane, my mother had me tested!

 

[Bas1234]

Sure they put the handset back on the hook right?
If not i think the hokswitch is broken.

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[Bucky101]

yeah upgraded the phones to 1.3B and IPO is v7. Call appearances are programmed.

haha yes the phones are being placed on the hook, I dont think its the hookswitch as it is happening to about 10+ phones

 

[mattKnight]

ringing line preferene/Idle line preference is set imcorrectly for these users

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Bucky101]

no it is all set to defaults and the problem is intermittant. It doesn't do it every call, it does it randomly 1-5+ times a day

 

[amriddle01]

I have seen a shoddy network/poor cabling cause this kind of issue, sounds like that here as it only one site and multiple phones.

http://www.ipoffice.tel