Outlook rules

[danno74]

I was having this problem with our VPs Outlook setup. We have a collective folder for our A/R dept called A/R Support. She along with about 5 others have access to it, and the way it is setup, after you send the email out from that mailbox from within Outlook, (you know how it says in the from header - From Username on behalf of Mailboxname) it is supposed to send a copy of the email to the persons inbox. Everyones is working with that rule, except hers. It is sending the copy to her Outbox instead of the inbox. I checked the rules and it had that rule under her rules wizard, except at the end when it point to the folder you want it to send the copy to, it said "Specified folder", as if the rule never was setup right. I applied the rule to point ot her Inbox, but it still does the same thing. The only thing out of the ordinary that I noticed is that when I went to access the rules wizard, it came up with a warning asking to keep either the client rules or server rules... does that mean the mailbox has its own default rules? I don't know how to setup rules with the specific mailbox since I wasn't the one that set it up (the guy who did isn't very helpful).

Can anyone help me out in figuring out why this is doing this? I suppose I could just setup another rule to take everything sent to the outbox to her inbox that comes from this mailbox, but I would like to get to the root of the problem rather than covering it up.

 

[cjkoontz]

How do you close the rules dialog box? Do you click OK or just click the "x"? I find that if I don't click "OK" the rule never get's saved to the Exchange server, where our rules are stored.

 

[joegz]

When you say "collective folder" do you mean a group mailbox? I think that is what you are inferring but wanted to be sure.

The warning message you get is because the client possibly has a combination of server rules (rules that can run without closed) and client rules (rules that run only with Outlook opened).

It sounds like the rule that was setup was a client rule but not certain. Can you give some more specifics on what the rule states? joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[Marcs41]

Server rules work even when Outlook is close, so the server is the 'Boss'.
However, if you have local rule which contradicts the server, you can get weird results.
When it asks you to choose, choose the server rules.
Delete the local ones. If needed, they are easily recreated. If the solution is out there, let us know it was helpful, so others can benefit from it as well..