Outlook Exchange Problems

[lmoe]

Joan worked for the company.
Joan left the company.

Mary took over Joan's job.
Instead of reconfiguring all the settings on the local PC,
we just changed the name Joan to Mary on the PC and the server...and reset the passwords.

We also changed the Exchange mailbox.
This caused email sent by Mary (the new user) to think it was being sent by Joan.

So...
we deleted Joan's mailbox entirely and created a new one for Mary.
Email sent by Mary winds up in the Outlook Junk Folder.

Even though I CAN find Mary's mailbox in Exchange Manager, she does NOT appear in the Outlook Global Address List, when I go to send mail.

LMC
IT/MIS
"Never stop learning.

 

[Zelandakh]

There are about 4 places on the user account that you need to change the name.

Now that you've done it this way, go through all tabs on Mary's account and check they are set correctly.

Check if the hide from global address book is ticked.

 

[lmoe]

Where can I find "Check if the hide from global address book is ticked."

LMC
IT/MIS
"Never stop learning.

 

[Zelandakh]

in active directory users and computers (view advanced options), open up mary's account and in one of the exchange tabs at the top is the tick box.

 

[lmoe]

Found it thanks.
It was unchecked.
The name eventually started showing up by itself.

LMC
IT/MIS
"Never stop learning.