outgoing extn number not being displayed 1

[jjb01]

on outgoing calls our BT main number is being displayed to the called party. We want to display the full number including extn number. we only have 1 outgoing trunk group how do I check that it is set-up to do this.

 

[definityandcmuk]

Depending on your software version the command may be either of the following:

change isdn-public-unknown-numbering (ch isdn pub)

change public-unknown-numbering (ch pub)

See page 1316 in the admin guide below for details on administration

http://support.avaya.com/elmodocs2/comm_mgr/r3/pdfs/03_300509_1.pdf

 

[phoneguy55]

Or sometimes your service provider (Verizon, AT&T, etc.) will tack on the main phone number. This way no matter what you send, they always override you info.

 

[irisngen]

if the circuit was ordered with CPE enabled, this allows the PBX public unknown to send out whatever digits you want. without it, the circuit vendor will display the BTN (bill to number).

 

[bwilch]

If you have the ability to do a list trace on a station, do that and make an outbound call, then you can see what digits your switch is outpulsing. If you're sending the station ext, then the LEC is over riding that information with the BT. If you're sending out the BT yourself, then look at the information listed above on how to set it up correctly.

 

[jjb01]

thank you all for the help. It does appear to be working ok;
LIST TRACE

time data

15:05:03 tone-receiver 01AXX01 cid 0x170
15:05:03 active station 5019 cid 0x170
15:05:14 dial 901634671710 route:ARS
15:05:14 term trunk-group 1 cid 0x170
15:05:14 dial 901634671710 route:ARS
15:05:14 route-pattern 3 preference 1 cid 0x170
15:05:14 seize trunk-group 1 member 4 cid 0x170
15:05:14 Setup digits 169001634671710
15:05:14 Calling Number & Name 02076285019 MDF room
15:05:14 Proceed trunk-group 1 member 4 cid 0x170
15:05:16 Alert trunk-group 1 member 4 cid 0x170
15:05:35 active trunk-group 1 member 4 cid 0x170
15:05:53 idle station 5019 cid 0x170