outgoing call routing to wrong trunk intermittently

[VikeshR]

HI ALL

I have a problem with outgoing calls routing over the wrong SIP Trunk and I have to reboot the pbx to fix this.
I have three SIP Trunks Configured 17, 18 ,19 . 17 is for incoming calls. 18 is for outgoing calls and 19 is for MS Lync clients to get to the pabx and dial out 18.
Every now and then the users dial and in the traces we find that the call is going via the incorrect trunk: See traces below:
The correct trunk is 10.22.9.3 after a while it goes to line 19 9717@10.22.8.210

Any Ideas why this happens?

C:\Users\rendanin\Desktop\SEFA_Extension_Status_20130529_095623.txt
Extension Status, SEFA (10.22.9.2)
5/29/2013 9:56:23 AM
-------------------------------------------------------------------

Extension Number: 9717
IP address: 10.22.4.7
MAC address: 70-38-EE-CF-F5-CF
Firmware Version: 6.2209
Gatekeeper: Primary
Telephone Type: 9611
Current User Extension Number: 9717
Current User Name: Rendani
Forwarding: Off
Twinning: Off
Do Not Disturb: Off
Message Waiting: Off
Number of New Messages: 7
Phone Manager Type: None
Licensed: Yes
License Reserved: No
Last Date and Time License Allocated: 5/29/2013 9:39:24 AM
Packet Loss Fraction:
Jitter:
Round Trip Delay:
Remote Media Address:
Connection Type:
Codec:

Button Number Button Type Call Ref Current State Time in State Calling Number or Called Number Direction Other Party on Call
-----------------------------------------------------------------------------------------------------------------------------------
1 CA Idle 00:00:45

2 CA Idle

3 CA Idle


Trace Output:
5/29/13 9:39:50 AM-185ms Extension = NoUser, Message Waiting Indication, Status = On
5/29/13 9:39:50 AM-186ms Extension = 9717, Do Not Disturb, Status = Off
5/29/13 9:39:50 AM-186ms Extension = 9717, State = Idle
5/29/13 9:39:50 AM-186ms Extension = 9717, Message Waiting Indication, Status = Off
5/29/13 9:39:51 AM-887ms Extension = 9717, Digit dialed, Digit = 0
5/29/13 9:39:51 AM-905ms Call Ref = 6, Originator State = Dialling, Type = User, Destination Type = none
5/29/13 9:39:52 AM-120ms Extension = 9717, Digit dialed, Digit = 8
5/29/13 9:39:52 AM-402ms Extension = 9717, Digit dialed, Digit = 3
5/29/13 9:39:53 AM-093ms Extension = 9717, Digit dialed, Digit = 2
5/29/13 9:39:53 AM-641ms Extension = 9717, Digit dialed, Digit = 9
5/29/13 9:39:54 AM-431ms Extension = 9717, Digit dialed, Digit = 0
5/29/13 9:39:54 AM-936ms Extension = 9717, Digit dialed, Digit = 8
5/29/13 9:39:56 AM-082ms Extension = 9717, Pressed Fixed Feature, Button = Drop
5/29/13 9:39:56 AM-084ms My buttons = 1, Call Ref = 6, Originator State = Clearing, Type = User, Destination Type = none
5/29/13 9:39:56 AM-084ms Call Ref = 6, Disconnect from Originator End
5/29/13 9:39:56 AM-085ms Extension = 9717, State = Busy Wrap Up
5/29/13 9:39:56 AM-089ms Extension = 9717, Button = 1, Idle
5/29/13 9:39:57 AM-826ms Extension = 9717, Digit dialed, Digit = 0
5/29/13 9:39:57 AM-831ms Extension = 9717, State = Idle
5/29/13 9:39:57 AM-846ms Call Ref = 8, Originator State = Dialling, Type = User, Destination Type = none
5/29/13 9:39:59 AM-596ms Extension = 9717, Digit dialed, Digit = 8
5/29/13 9:40:00 AM-264ms Extension = 9717, Digit dialed, Digit = 3
5/29/13 9:40:00 AM-674ms Extension = 9717, Digit dialed, Digit = 2
5/29/13 9:40:01 AM-108ms Extension = 9717, Digit dialed, Digit = 9
5/29/13 9:40:01 AM-404ms Extension = 9717, Digit dialed, Digit = 0
5/29/13 9:40:01 AM-933ms Extension = 9717, Digit dialed, Digit = 4
5/29/13 9:40:02 AM-546ms Extension = 9717, Digit dialed, Digit = 8
5/29/13 9:40:02 AM-982ms Extension = 9717, Digit dialed, Digit = 3
5/29/13 9:40:03 AM-588ms Extension = 9717, Digit dialed, Digit = 9
5/29/13 9:40:03 AM-590ms Call Ref = 8, Short Code Matched = System, 0XXXXXXXXX
5/29/13 9:40:03 AM-594ms My buttons = 1, Call Ref = 8, Originator State = Dialling, Type = User, Destination State = Seized, Type = Target List
5/29/13 9:40:03 AM-599ms Line = 18, Channel = 3, SIP Message = Invite, Call Ref = 8, Direction = From Switch, From = 0127489600@10.22.9.3, To = 0832904839@10.22.9.3
5/29/13 9:40:03 AM-604ms Line = 18, Channel = 3, SIP Message = Response, Call Ref = 8, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0832904839@10.22.9.3, Response = 100 Trying
5/29/13 9:40:03 AM-606ms My buttons = 1, Call Ref = 8, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
5/29/13 9:40:11 AM-175ms Line = 18, Channel = 3, SIP Message = Response, Call Ref = 8, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0832904839@10.22.9.3, Response = 180 Ringing
5/29/13 9:40:11 AM-176ms Call Ref = 8, Alerting, Line = 18, Channel = 3
5/29/13 9:40:11 AM-176ms My buttons = 1, Call Ref = 8, Originator State = Ringback, Type = User, Destination State = Outgoing Alerting, Type = Trunk
5/29/13 9:40:16 AM-840ms Extension = 9717, Pressed Fixed Feature, Button = Drop
5/29/13 9:40:16 AM-844ms Extension = 9717, State = Busy Wrap Up
5/29/13 9:40:16 AM-844ms My buttons = 1, Call Ref = 8, Originator State = Clearing, Type = User, Destination State = Outgoing Alerting, Type = Trunk
5/29/13 9:40:16 AM-844ms Call Ref = 8, Disconnect from Originator End
5/29/13 9:40:16 AM-850ms Extension = 9717, Button = 1, Idle
5/29/13 9:40:18 AM-850ms Extension = 9717, State = Idle
5/29/13 9:41:32 AM-376ms Call Ref = 19, Originator State = Incoming Alerting, Type = Trunk, Destination State = Alerting, Type = Target List
5/29/13 9:41:32 AM-376ms Call Ref = 19, Alerting, Extension = 9658, Button = 1
5/29/13 9:41:32 AM-376ms Call Ref = 19, Alerting, Extension = 9717, Button = 1
5/29/13 9:41:36 AM-355ms Extension = 9658, Switchhook, Status = Off
5/29/13 9:41:36 AM-357ms My buttons = 1, Call Ref = 19, Originator State = Incoming Alerting, Type = Trunk, Destination State = Alerting, Type = User
5/29/13 9:41:36 AM-359ms Extension = 9717, State = Busy Wrap Up
5/29/13 9:41:36 AM-362ms Extension = 9717, Button = 1, Idle
5/29/13 9:41:36 AM-380ms Extension = 9717, State = Idle
5/29/13 9:43:05 AM-356ms Extension = 9717, Pressed Fixed Feature, Button =
5/29/13 9:43:15 AM-561ms Call Ref = 35, Originator State = Dialling, Type = User, Destination State = Seized, Type = Target List
5/29/13 9:43:15 AM-561ms Call Ref = 35, Short Code Matched = System, 0XXXXXXXXX
5/29/13 9:43:15 AM-575ms Line = 18, Channel = 3, SIP Message = Response, Call Ref = 35, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0112661621@10.22.9.3, Response = 100 Trying
5/29/13 9:43:15 AM-577ms My buttons = 1, Call Ref = 35, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
5/29/13 9:43:17 AM-150ms Line = 18, Channel = 3, SIP Message = Response, Call Ref = 35, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0112661621@10.22.9.3, Response = 183 Session Progress
5/29/13 9:43:17 AM-151ms Call Ref = 35, Alerting, Line = 18, Channel = 3
5/29/13 9:43:17 AM-152ms My buttons = 1, Call Ref = 35, Originator State = Ringback, Type = User, Destination State = Outgoing Alerting, Type = Trunk
5/29/13 9:43:17 AM-163ms Line = 18, Channel = 3, SIP Message = Response, Call Ref = 35, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0112661621@10.22.9.3, Response = 180 Ringing
5/29/13 9:43:20 AM-480ms Line = 18, Channel = 3, SIP Message = Response, Call Ref = 35, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0112661621@10.22.9.3, Response = 200 OK
5/29/13 9:43:20 AM-482ms Line = 18, Channel = 3, SIP Message = Ack, Call Ref = 35, Direction = From Switch, From = 0127489600@10.22.9.3, To = 0112661621@10.22.9.3
5/29/13 9:43:20 AM-487ms My buttons = 1, Call Ref = 35, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
5/29/13 9:43:20 AM-487ms Call Ref = 35, Answered, Line = 18, Channel = 3
5/29/13 9:50:35 AM-756ms Extension = 9717, Do Not Disturb, Status = Off
5/29/13 9:50:35 AM-756ms Extension = 9717, Message Waiting Indication, Status = Off
5/29/13 9:51:31 AM-272ms Extension = 9717, Pressed Fixed Feature, Button = Drop
5/29/13 9:51:31 AM-277ms My buttons = 1, Call Ref = 35, Originator State = Clearing, Type = User, Destination State = Connected, Type = Trunk
5/29/13 9:51:31 AM-277ms Call Ref = 35, Disconnect from Originator End
5/29/13 9:51:31 AM-278ms Extension = 9717, State = Busy Wrap Up
5/29/13 9:51:31 AM-284ms Extension = 9717, Button = 1, Idle
5/29/13 9:51:33 AM-284ms Extension = 9717, State = Idle
5/29/13 9:51:36 AM-578ms Call Ref = 77, Originator State = Dialling, Type = User, Destination Type = ARS Form
5/29/13 9:51:36 AM-578ms Call Ref = 77, Short Code Matched = User, 0XXXXXXXXX
5/29/13 9:51:36 AM-592ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 77, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0112661621@10.22.9.3, Response = 100 Trying
5/29/13 9:51:38 AM-176ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 77, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0112661621@10.22.9.3, Response = 183 Session Progress
5/29/13 9:51:38 AM-179ms My buttons = 1, Call Ref = 77, Originator State = Ringback, Type = User, Destination State = Seized, Type = Trunk
5/29/13 9:51:38 AM-195ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 77, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0112661621@10.22.9.3, Response = 180 Ringing
5/29/13 9:51:40 AM-936ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 77, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0112661621@10.22.9.3, Response = 200 OK
5/29/13 9:51:40 AM-938ms Line = 18, Channel = 1, SIP Message = Ack, Call Ref = 77, Direction = From Switch, From = 0127489600@10.22.9.3, To = 0112661621@10.22.9.3
5/29/13 9:51:40 AM-943ms My buttons = 1, Call Ref = 77, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
5/29/13 9:54:09 AM-471ms Extension = 9717, Do Not Disturb, Status = Off
5/29/13 9:54:09 AM-471ms Extension = 9717, Message Waiting Indication, Status = Off
5/29/13 9:54:16 AM-984ms Extension = 9717, Pressed Fixed Feature, Button = Drop
5/29/13 9:54:16 AM-989ms My buttons = 1, Call Ref = 77, Originator State = Clearing, Type = User, Destination State = Connected, Type = Trunk
5/29/13 9:54:16 AM-989ms Call Ref = 77, Disconnect from Originator End
5/29/13 9:54:16 AM-990ms Extension = 9717, State = Busy Wrap Up
5/29/13 9:54:16 AM-996ms Extension = 9717, Button = 1, Idle
5/29/13 9:54:18 AM-996ms Extension = 9717, State = Idle
5/29/13 9:54:19 AM-981ms Call Ref = 85, Originator State = Dialling, Type = User, Destination Type = ARS Form
5/29/13 9:54:19 AM-981ms Call Ref = 85, Short Code Matched = System, 0XXXXXXXXX
5/29/13 9:54:19 AM-997ms Line = 19, Channel = 1, SIP Message = Response, Call Ref = 85, Direction = To Switch, From = 9717@10.22.8.210, To = 0112661621@10.22.8.210, Response = 100 Trying
5/29/13 9:54:20 AM-851ms Line = 19, Channel = 1, SIP Message = Response, Call Ref = 85, Direction = To Switch, From = 9717@10.22.8.210, To = 0112661621@10.22.8.210, Response = 404 Not Found
5/29/13 9:54:20 AM-853ms Line = 19, Channel = 1, SIP Message = Ack, Call Ref = 85, Direction = From Switch, From = 9717@10.22.8.210, To = 0112661621@10.22.8.210
5/29/13 9:54:20 AM-860ms Extension = 9717, State = Incompatible
5/29/13 9:54:20 AM-861ms Extension = 9717, Button = 1, Idle
5/29/13 9:54:25 AM-212ms Extension = 9717, Pressed Fixed Feature, Button = Drop
5/29/13 9:54:25 AM-217ms Extension = 9717, State = Busy Wrap Up
5/29/13 9:54:27 AM-217ms Extension = 9717, State = Idle
5/29/13 9:54:36 AM-521ms Extension = 9665, Digit dialed, Digit = 0
5/29/13 9:54:36 AM-829ms Extension = 9665, Digit dialed, Digit = 7
5/29/13 9:54:38 AM-049ms Extension = 9665, Digit dialed, Digit = 6
5/29/13 9:54:38 AM-829ms Extension = 9665, Digit dialed, Digit = 3
5/29/13 9:54:39 AM-090ms Extension = 9665, Digit dialed, Digit = 9
5/29/13 9:54:40 AM-098ms Extension = 9665, Digit dialed, Digit = 2
5/29/13 9:54:40 AM-619ms Extension = 9665, Digit dialed, Digit = 6
5/29/13 9:54:40 AM-917ms Extension = 9665, Digit dialed, Digit = 2
5/29/13 9:54:41 AM-118ms Extension = 9665, Digit dialed, Digit = 2
5/29/13 9:54:41 AM-389ms Extension = 9665, Digit dialed, Digit = 6
5/29/13 9:54:41 AM-391ms Call Ref = 35, Short Code Matched = System, 0XXXXXXXXX
5/29/13 9:54:41 AM-400ms Line = 18, Channel = 1, SIP Message = Invite, Call Ref = 35, Direction = From Switch, From = 0127489600@10.22.9.3, To = 0763926226@10.22.9.3
5/29/13 9:54:41 AM-405ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 35, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0763926226@10.22.9.3, Response = 100 Trying
5/29/13 9:54:44 AM-243ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 35, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0763926226@10.22.9.3, Response = 183 Session Progress
5/29/13 9:54:44 AM-265ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 35, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0763926226@10.22.9.3, Response = 180 Ringing
5/29/13 9:55:09 AM-446ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 35, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0763926226@10.22.9.3, Response = 183 Session Progress
5/29/13 9:55:09 AM-450ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 35, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0763926226@10.22.9.3, Response = 183 Session Progress
5/29/13 9:55:09 AM-845ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 35, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0763926226@10.22.9.3, Response = 180 Ringing
5/29/13 9:55:10 AM-065ms Line = 18, Channel = 1, SIP Message = Response, Call Ref = 35, Direction = To Switch, From = 0127489600@10.22.9.3, To = 0763926226@10.22.9.3, Response = 200 OK
5/29/13 9:55:10 AM-067ms Line = 18, Channel = 1, SIP Message = Ack, Call Ref = 35, Direction = From Switch, From = 0127489600@10.22.9.3, To = 0763926226@10.22.9.3
5/29/13 9:55:17 AM-642ms Extension = 9665, Switchhook, Status = On
5/29/13 9:55:32 AM-296ms Call Ref = 89, Originator State = Dialling, Type = User, Destination Type = ARS Form
5/29/13 9:55:32 AM-296ms Call Ref = 89, Short Code Matched = System, 0XXXXXXXXX
5/29/13 9:55:32 AM-307ms Line = 19, Channel = 1, SIP Message = Response, Call Ref = 89, Direction = To Switch, From = 9717@10.22.8.210, To = 0112661621@10.22.8.210, Response = 100 Trying
5/29/13 9:55:32 AM-967ms Line = 19, Channel = 1, SIP Message = Response, Call Ref = 89, Direction = To Switch, From = 9717@10.22.8.210, To = 0112661621@10.22.8.210, Response = 404 Not Found
5/29/13 9:55:32 AM-969ms Line = 19, Channel = 1, SIP Message = Ack, Call Ref = 89, Direction = From Switch, From = 9717@10.22.8.210, To = 0112661621@10.22.8.210
5/29/13 9:55:32 AM-976ms Extension = 9717, State = Incompatible
5/29/13 9:55:32 AM-977ms Extension = 9717, Button = 1, Idle
5/29/13 9:55:40 AM-090ms Extension = 9717, Pressed Fixed Feature, Button = Drop
5/29/13 9:55:40 AM-095ms Extension = 9717, State = Busy Wrap Up
5/29/13 9:55:42 AM-095ms Extension = 9717, State = Idle

 

[amriddle01]

You need a monitor trace really not SSA, but it appears ARS is sending the call there, you probably have the ARS forms cascaded to go from one to the other at a guess



"No problem monkey socks

 

[VikeshR]

Thanks but I am not using the ARS tables
Im using short codes to point directly to the trunk
0XXXXXXXXX
Dial
0N
18 (correct trunk)
and Line 19 is only used for incoming calls from the Lync users which then goes out 18 to break out.
So a monitor trace should help? Im not familiar with all the settings of monitor any guidance?

 

[amriddle01]

Are the trunks in different outgoing line groups? Just run monitor with the default values



"No problem monkey socks

 

[VikeshR]

Hi Yes they are 17, 18, and 19 . Busy with the monitor traces

 

[amriddle01]

No, not line number, outgoing line group..or are they the same as the line number



"No problem monkey socks

 

[tlpeter]

Why not using ARS?


BAZINGA!

I'm not insane, my mother had me tested!

 

[VikeshR]

Yes the group Id's are the same as the line number.

 

[VikeshR]

TLPeter:
I haven't used the ARS because for some reason when I point it to the ARS Table the use gets an "incompatible" when dialing.Maybe its the shortcode but this is what I have:
System short code:
0XXXXXXXXX
Dial
0N@10..22.9.3
51:NEOTEL (ARS Table)

ARS Table (51:Neotel):

0XXXXXXXXX
Dial
0N@10..22.9.3
18

To me this looks correct but I get incompatible. There is not zero preceding for a line

 

[AACon]

Your shortcode is wrong.

make it 0N/Dial/N/51:NEOTEL

Your ars seems..."okay"...i guess...0's are usually for international. I would just remove that 0xxxxxxxxxx thing and just put N;/Dial/N@10..22.9.3

are you sure 18 is your outgoing group ID?

Not sure why you are using 0 though; typically it's 9N (in the states at least).

-Austin
ACE: Implement IP Office

 

[VikeshR]

Okay Thanks Ill give that a bash. Yes Im 100% sure 18 is my outgoing ID.
I'm in South Africa so we use zeros to dial locally. Therefore 0N

 

[amriddle01]

You don't need the @"provideraddress" in shortcodes anymore, just the 1N as with ISDN etc. And if you still feel like using it, only put it in ARS not shortcodes and ARS, it can only break things doing that



"No problem monkey socks

 

[AACon]

I like that they don't require that in the ARS anymore. I feel weird not putting it in there, as I'm used to it, but I understand why they did it.

-Austin
ACE: Implement IP Office

 

[tlpeter]

You will need when the registar is different then the destinations IP address.
We have this as the provider is different then the SBC handeling the calls.


BAZINGA!

I'm not insane, my mother had me tested!

 

[AACon]

This man speaks the truth.

-Austin
ACE: Implement IP Office

 

[amriddle01]

Is this not what the "ITSP proxy address" field is for? So you don't need the "@bollocks"



"No problem monkey socks

 

[tlpeter]

Believe me, it does not work for our own trunks.
There is a SBC between the IPO and the actual provider.
Thus it needs the "@xxx.xxx.xxx.xxx" bollocks
But when i have the time i will give it a go to see what happens.


BAZINGA!

I'm not insane, my mother had me tested!

 

[amriddle01]

Your trunks suck, we have an SBC on our trunks and do registered or trusted via that, with no need for any port forwarding, STUN or "@bollocks"



"No problem monkey socks

 

[AACon]

Well aren't you "special".

-Austin
ACE: Implement IP Office

 

[tlpeter]

Andy, the SBC is in a private network just like the IPO's but the provider is not.
Then you will need it and this has nothing to do with being good or not.


BAZINGA!

I'm not insane, my mother had me tested!