Opening Excel Attachment from Outlook

[KLewisBPM]

For some strange reason since tuesday, when I try to open an excel email attachment, Office says it needs the installation CD. However cd drives are disabled on client machines. Why should it start saying it needs the disk anyway.

Excel opens fine on its own and if you save the attachment and open it from within excel its fine!!!!!

Kind Regards

Kelley Lewis

 

[MrTBC]

Hi Kelley. Does this happen on all PCs on the network? Did anything significant change on Monday that might have triggered this (e.g. a patch was applied to Office)?

 

[KLewisBPM]

Its only happening on this one machine, originally running the excel shortcut caused the same problem, however i deleted that re-created it it that worked fine. its just the attachments now.

Kind Regards

Kelley Lewis

 

[DColcl]

hey Kle, I've come across this issue twice. The first time was when an Excel document contained "Add ins" that were not installed with the default installation of Excel. When I weant back and did the Custom Installation, and choose "Run all from my computer", the problem corrected itself and the user was able to see the worksteet.

The second time that I saw this problem was after performing an update from MS Update page and the updates from MS Office site. For some reason, I was asked for the Installation CD. Since MY cd's on client workstations are disabled, I had an image of that CD on the server. I pointed it to that location and Presto! All worked out fine.

Hope this helps you.

Danny