One-X SIP error 606

[teletechman]

I am trying to get a One-X SIP client to work, what I am getting is a 606 error when registering. I know what it says just not sure what to look for.
606 Not Acceptable
The user's agent was contacted successfully but some aspects of the session description such as the requested media, bandwidth, or addressing style were not acceptable

REGISTER sip:avaya1.xxxxxxxxxxxxx.com SIP/2.0
From: "Test Remote" <sip:4795@avaya1.xxxxxxxxxxx.com>;tag=1829bf1f-9a9c-4cdc-81f2-20774fae975d
To: <sip:4795@avaya1.xxxxxxxxxx.com>
Call-ID: c86cf9d7-c148-4ae7-8b35-477565f0b814
CSeq: 1 REGISTER
Max-Forwards: 70
Via: SIP/2.0/TCP 10.10.2.70:36652;branch=z9hG4bK7d47989c-8b3a-4c5e-bab6-b5ff38f9f232
Supported: eventlist,feature-ref,outbound,replaces
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,SUBSCRIBE,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya One X Mobile Android Generic 1.8.0.9357 samsung SCH-I535
Contact: "Test Remote" <sip:4795@10.10.2.70:36652;transport=tcp>;q=1;expires=300;+sip.instance="<urn:uuid:ed08817a584025a2>";reg-id=1
Content-Length: 0

13:01:25 59206974mS Sip: TCP packet known set owner
13:01:25 59206974mS SIP Reg/Opt Rx: phone
REGISTER sip:avaya1.xxxxxxxxxxx.com SIP/2.0
From: "Test Remote" <sip:4795@avaya1.xxxxxxxxxxx.com>;tag=1829bf1f-9a9c-4cdc-81f2-20774fae975d
To: <sip:4795@avaya1.xxxxxxxxxxxx.com>
Call-ID: c86cf9d7-c148-4ae7-8b35-477565f0b814
CSeq: 1 REGISTER
Max-Forwards: 70
Via: SIP/2.0/TCP 10.10.2.70:36652;branch=z9hG4bK7d47989c-8b3a-4c5e-bab6-b5ff38f9f232
Supported: eventlist,feature-ref,outbound,replaces
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,SUBSCRIBE,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya One X Mobile Android Generic 1.8.0.9357 samsung SCH-I535
Contact: "Test Remote" <sip:4795@10.10.2.70:36652;transport=tcp>;q=1;expires=300;+sip.instance="<urn:uuid:ed08817a584025a2>";reg-id=1
Content-Length: 0

13:01:25 59206975mS Sip: SIPDialog f502e3b0 created, dialogs 1
13:01:25 59206975mS Sip: SIP REG: 4795 +sip.instance="<urn:uuid:ed08817a584025a2>"
13:01:25 59206975mS Sip: SIP REG: 4795 reg-id=1
13:01:25 59206975mS Sip: SIP REG: Remote worker. No remote worker license for user Test Remote.
13:01:25 59206976mS Sip: (f502e3b0) SendSIPResponse: REGISTER code 606 SENT TO xxx.xxx.xxx.xxx 27322
13:01:25 59206976mS SIP Reg/Opt Tx: phone
SIP/2.0 606 Not Acceptable
Via: SIP/2.0/TCP 10.10.2.70:36652;branch=z9hG4bK7d47989c-8b3a-4c5e-bab6-b5ff38f9f232
From: "Test Remote" <sip:4795@avaya1.xxxxxxxxxxx.com>;tag=1829bf1f-9a9c-4cdc-81f2-20774fae975d
Call-ID: c86cf9d7-c148-4ae7-8b35-477565f0b814
CSeq: 1 REGISTER
User-Agent: IP Office 9.0.3.0 build 941
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Supported: timer
Server: IP Office 9.0.3.0 build 941
To: <sip:4795@avaya1.xxxxxxxxxx.com>;tag=12e0b070d07fe831
Content-Length: 0

13:01:25 59206977mS SIP Tx: TCP 23.25.227.195:5060 -> 72.74.85.48:27322
SIP/2.0 606 Not Acceptable
Via: SIP/2.0/TCP 10.10.2.70:36652;branch=z9hG4bK7d47989c-8b3a-4c5e-bab6-b5ff38f9f232
From: "Test Remote" <sip:4795@avaya1.xxxxxxxxxxx.com>;tag=1829bf1f-9a9c-4cdc-81f2-20774fae975d
Call-ID: c86cf9d7-c148-4ae7-8b35-477565f0b814
CSeq: 1 REGISTER
User-Agent: IP Office 9.0.3.0 build 941
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Supported: timer
Server: IP Office 9.0.3.0 build 941
To: <sip:4795@avaya1.xxxxxxxxxxx.com>;tag=12e0b070d07fe831
Content-Length: 0

13:01:25 59206977mS Sip: SIPDialog f502e3b0 deleted, dialogs 0
13:01:25 59206978mS Sip: SIPPhoneReceiver 62 (f49ce4c8) destroyed, list size 3
13:01:25 59206978mS Sip: SipTCPUser 59 incoming f49bfb60 destroyed
13:01:28 59209321mS PRN: +++ START OF UDP MONITOR CLIENT DUMP +++
13:01:28 59209321mS PRN: CLIENT: IPAddress=172.31.49.186 UDPPort=53825 LastReceived=59206071(3250) LastSent=59209321(0) LastOldUpdate=59205321(4000) SentPackets=50 MissedPackets=0 OldSentPackets=0 OldMissedPackets=0
13:01:28 59209321mS PRN: ++++ END OF UDP MONITOR CLIENT DUMP ++++
13:01:28 59209414mS H323Evt: Recv: RegistrationRequest 172.31.50.23; Endpoints registered: 26; Endpoints in registration: 0
13:01:29 59210303mS Sip: sip_indicateTimeOut Timer 10
13:01:29 59210303mS Sip: Timer 10 callback didn't find dialog, method REGISTER

Thanks Mike

 

[intrigrant]

13:01:25 59206975mS Sip: SIP REG: Remote worker. No remote worker license for user Test Remote

Looks obvious to me.

 

[teletechman]

It has a power user license and the remote worker and the One-X options are on.

 

[tlpeter]

Try turning off the secure connection.
This uses TLS and maybe TLS is not configured.

BAZINGA!

I'm not insane, my mother had me tested!

 

[teletechman]

I will try this tonight and get back to you.
Thanks

 

[Bas1234]

Are you using the name or Phone number to login? You must use the name.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[teletechman]

I am using the name.

 

[Bas1234]

Remote Extesions enabled on LAN 1or 2
Valid licence?
Does it work on the LAN side?

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[teletechman]

Remote on LAN 2 is on
Yes valid licenses
No not on LAN side as the customer did not want to have it work internal because he did not want to program the DNS for this.

 

[intrigrant]

That maybe the issue though, in the past Avaya advised to have client software to connect through LAN 1 due to restrictions on LAN2, maybe it still applies.

 

[Bas1234]

You must setup up a dns for it otherwise you wont get it to work.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________