One X Portal Call Assistant

[vid151]

I have a system ( 6.1) with oneX portal installed. when we install call assistant ( configure:install one X Call Assistant)

the system works, however if you shut down the PC it will not stop the proccess and keeps the PC from shutting down.

I thought it was some software the customer was using so I went back to my office and it does the exact same thing.


anyone seen this or have a work around ( short of killing the proccess or manually killing the program everytime)


odd things
if you right click on the icon and exit it, it will then allow you to shutdown
if you dont open call assistant ( but it is running in the task bar) it will allow you to shut down
as soon as you look at it once, you have to kill it in order to shutdown.

thanks
Dave

 

[tlpeter]

What OS?
For me it works fine on Windows 7.

When you pay peanuts, you get monkeys!

I'm not insane, my mother had me tested!

 

[vid151]

sorry
windows XP Pro SP3

 

[vid151]

no one else useing this, or seeing this?

 

[element4749]

I am having the same issue on one of my user's PC. I have not really had the time to look at it yet. Once I do, I will update if I find anything.

 

[epouser10]

We have this problem on win xp sp3. You need to close call assistant before you can shut a pc down.

Its the only work around I can imagine until a new version is released.

 

[tlpeter]

This must be a bug.
Raise a case for it.
No program should prevent a pc or server for a shutdown or reboot when you want to.


BAZINGA!

I'm not insane, my mother had me tested!

 

[DennyHeack]

This will force your users to properly logoff one-X

I'd say advantage...

 

[tlpeter]

I have seen this issue too.
It did not happen on all pc's but i did not check them all.
Did you ever raised this as a bug?


BAZINGA!

I'm not insane, my mother had me tested!

 

[tlpeter]

I jsut saw the 7.0 GA candidate resolved errors and this problem is fixed in 7.0


BAZINGA!

I'm not insane, my mother had me tested!