One-x portal and mobile client basic operation

[ringvoltage]

I am trying to get my head around how the one-x portal and preferred mobile client are supposed to work. I am assuming that I am not understanding how it all works and hope that someone here can set me straight.

I have R8 ipo with one-x portal running. I can log a user into the web portal and the mobile client.

The documentation reads that the mobile client uses the cell phone's line to dial the ipoffice and then dial whatever the user put into the mobile clients dialer. Is that correct? Why tie up that many trunks to dial an extension number? Is there a one-x client that works with IPO that is just a mobile H323 or SIP phone?

I basically have the same question for the browser one-x portal. The browser interface makes ringing sounds but I can't answer the call. Am I supposed to be able to? Is there a helper app that runs on the desktop to able to answer calls without the need for a desk phone or cell phone? Should I be able to playback voicemail in the browser window without the need for another device?

My apologies for these simple questions. There are just so many different versions of Avaya products with similar sounding names that I am having trouble making sense of it.

 

[hairlessupportmonkey]

One-X Portal:

http://marketingtools.avaya.com/kno...ce/mergedProjects/oneXportaluser/ca_intro.htm

One-X Mobile:

http://marketingtools.avaya.com/kno...fice/mergedProjects/oneXmobileuser/index.html

http://marketingtools.avaya.com/kno...ice/mergedProjects/oneXmobileadmin/index.html

ACSS - SME
General Geek

 

[ringvoltage]

Did you just give me a RTFM when I clearly wrote that I read the documentation? Thank you for the links to the user guides. I read those.

I assumed that for a such an expensive product it would not merely be a fancy find-me application. Further I assumed a mis-reading of the documentation and a lack of understanding of the product. It doesn't make any sense to me to have an interface that ties up resources - cell phone plus a pbx trunk - to make an intercom call. Therefore I figured I must be missing key facts or another product that perhaps someone more experienced than me would know about. Surely the app would have a built in h323/sip client.

Now that I have the one-x portal fully up and running and have experienced the joy of avaya's firewall strategy, I think, in case any other newbies are out there, that yes, the one-x mobile preferred app and the web interface are fancy find-me applications. They have no call capabilities built-in. I hope that I am wrong, but so far everything says otherwise.

 

[bluemr2]

One-X portal is a call control app only. No talk path. That is what the IP Office Video Softphone is for. One-X mobile, as of now, is how you describe. No talk path through the data, but I hear it's coming. You can install a SIP endpoint on your cell if you want. After using it, you will realize why it wasn't on the top of their list.

 

[ringvoltage]

Ok, thanks. It's one of those items that you aren't sure if something is not programmed right, something is missing or whatever. Thanks for the clarification.

 

[Pepp77]

If you use the one-x mobile app to call an internal extension it just uses the one single external line to make a call to your mobile and then once connected makes an internal call to the extension - so no more lines used than if you were to call the user directly, except the call cost comes from the office costs rather than the mobile.

As for calling external parties yes this will use two lines, one to call you and then one to call the external party, but this is no different to if you call into your office and ask to be transferred on to someone - the difference being you do not have to disturb someone to do it.

The benefits of both are that it shows the call as coming from your extension/system DDI rather than your mobile and so looks more professional.

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