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One-x Portal and IP500 not synching 2

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plug1

plug1

Technical User
Oct 7, 2002
69
GB
Evening everyone, having a bit of a problem with One-x not syncing users from the ip 500 unit. Its been in and working for months but now if a new user is added or name changed it wont take the changes?? If you look at the health then the DSML provider failed at "Global resynchronization failed for IP Office 192.168.1.200"
Ive removed the ip office from the config, restarted the one-x portal, re-added it in and restarted and its still failed at the same point, Ive also rebooted the IPO and the server. Not sure what to do next??

Any ideas?
 
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Ive dug through the logs on the server and heres the offending errors..

- com.avaya.ipodirservice.http.UserEntryResponse.isDuplicate exiting
2010-08-09 15:44:21,971 DEBUG UserListConfigImpl - compare local user entries from DB and IPO. Update DB based on IPO entries from IP Office 192.168.1.200
2010-08-09 15:44:21,971 DEBUG UserListConfigImpl - check if DB entries need to be modified or new IPO entries need to be added in DB from IP Office 192.168.1.200
2010-08-09 15:44:21,971 DEBUG UserListConfigImpl - IPO User list record has username: RemoteManager, so the record is ignored from IP Office 192.168.1.200
2010-08-09 15:44:21,972 DEBUG UserListConfigImpl - IPO User list record has username: NoUser, so the record is ignored from IP Office 192.168.1.200
2010-08-09 15:44:21,978 DEBUG UserListConfigImpl - modify existing local user entry in DB having user ID: 5 and user name Karen Mirtle
2010-08-09 15:44:21,978 DEBUG UserListConfigImpl - Update exising GUID: CE5DBC00526011D8805F00E007055C08 in DB with GUID: CE5DBC00526011D8805F00E007055C08 from IPO
2010-08-09 15:44:21,979 DEBUG UserListConfigImpl - com.avaya.ipodirservice.config.UserListConfigImpl. getIPOUserListData extn = 218 entering.
2010-08-09 15:44:21,981 ERROR UserListConfigImpl - com.avaya.ipodirservice.config.UserListConfigImpl .configure Exception = Unique index or primary key violation: CONSTRAINT_INDEX_9 ON PUBLIC.T_USER(NAME) [23001-75] for IP Office 192.168.1.200
2010-08-09 15:44:21,981 DEBUG ProvisioningReporter - com.avaya.ipodirservice.wstransfer.ProvisioningReporter.reportIndividualStatus entering.
2010-08-09 15:44:21,981 DEBUG ProvisioningReporter - com.avaya.ipodirservice.wstransfer.ProvisioningReporter, component identifier is 1-192.168.1.200
2010-08-09 15:44:21,981 DEBUG ProvisioningReporter - com.avaya.ipodirservice.wstransfer.ProvisioningReporter, session id is 474cf13a-f907-4f95-8447-719934206b54
2010-08-09 15:44:21,981 DEBUG ProvisioningReporter - com.avaya.ipodirservice.wstransfer.ProvisioningReporter, StatusMessage_Individual enum used is GLOBAL_RESYNCRONIZATION_FAILED
2010-08-09 15:44:21,981 DEBUG ProvisioningReporter - com.avaya.ipodirservice.wstransfer.ProvisioningReporter, final message for individual IPO to be reported is Global resynchronization failed for IP Office 192.168.1.200
2010-08-09 15:44:24,393 DEBUG ProvisioningReporter - com.avaya.ipodirservice.wstransfer.ProvisioningReporter.reportIndividualStatus exiting
2010-08-09 15:44:24,393 ERROR DBSynchronizeTask - Exception caused in DBSynchronizeTask due to: Unique index or primary key violation: CONSTRAINT_INDEX_9 ON PUBLIC.T_USER(NAME) [23001-75] for IP Office 2010-08-09 15:44:24,393 DEBUG DBSynchronizeTask - com.avaya.ipodirservice.schedule.DBSynchronizeTask.run exiting
2010-08-09 15:49:18,019 DEBUG DBSynchronizeTask - com.avaya.ipodirservice.schedule.DBSynchronizeTask.run entering.
2010-08-09 15:49:18,020 DEBUG DBSynchronizeTask - com.avaya.ipodirservice.schedule.DBSynchronizeTask.executeTask entering.
2010-08-09 15:49:18,020 DEBUG ResourceManagerImpl - com.avaya.ipodirservice.wstransfer.ResourceManagerImpl.synchronizeGlobal 192.168.1.200 entering.
2010-08-09 15:49:18,020 DEBUG ProvisioningReporter - com.avaya.ipodirservice.wstransfer.ProvisioningReporter.reportIndividualStatus entering.
2010-08-09 15:49:18,021 DEBUG ProvisioningReporter - com.avaya.ipodirservice.wstransfer.ProvisioningReporter, component identifier is 1-192.168.1.200
2010-08-09 15:49:18,021 DEBUG ProvisioningReporter - com.avaya.ipodirservice.wstransfer.ProvisioningReporter, session id is 474cf13a-f907-4f95-8447-719934206b54
2010-08-09 15:49:18,021 DEBUG ProvisioningReporter - com.avaya.ipodirservice.wstransfer.ProvisioningReporter, StatusMessage_Individual enum used is GLOBAL_RESYNCRONIZATION_STARTED
2010-08-09 15:49:18,021 DEBUG ProvisioningReporter - com.avaya.ipodirservice.wstransfer.ProvisioningReporter, final message for individual IPO to be reported is Global resynchronization started for IP Office 192.168.1.200
2010-08-09 15:49:18,045 DEBUG ProvisioningReporter - com.avaya.ipodirservice.wstransfer.ProvisioningReporter.reportIndividualStatus exiting
2010-08-09 15:49:18,045 DEBUG ResourceManagerImpl - Final IP Address for global synchronization: 2010-08-09 15:49:18,045 DEBUG ResourceManagerImpl - com.avaya.ipodirservice.wstransfer.ResourceManagerImpl.isSystemDirModified entering.
2010-08-09 15:49:18,045 DEBUG HttpClientService - com.avaya.ipodirservice.http.HttpClientService.validateURL entering.
2010-08-09 15:49:18,045 DEBUG HttpClientService - com.avaya.ipodirservice.http.HttpClientService.validateURL exiting
2010-08-09 15:49:18,045 DEBUG HttpClientService - com.avaya.ipodirservice.http.HttpClientService.getLastModifiedDateTime entering.
2010-08-09 15:49:18,045 DEBUG HttpClientService - com.avaya.ipodirservice.http.HttpClientService.getConnection entering.
2010-08-09 15:49:18,045 DEBUG HttpClientService - com.avaya.ipodirservice.http.HttpClientService.getConnection - before attempting connection to IPO HTTP Server for IP Office 2010-08-09 15:49:18,045 DEBUG HttpClientService - com.avaya.ipodirservice.http.HttpClientService.getConnection - before connecting to IPO HTTP Server for IP Office 2010-08-09 15:49:18,047 DEBUG HttpClientService - com.avaya.ipodirservice.http.HttpClientService.getConnection - after connecting to IPO HTTP Server for IP Office 2010-08-09 15:49:18,051 DEBUG HttpClientService - com.avaya.ipodirservice.http.HttpClientService.getConnection - response code received from HTTP Server is: 200 for IP Office 2010-08-09 15:49:18,051 DEBUG HttpClientService - com.avaya.ipodirservice.http.HttpClientService.getConnection - connection has been established successfully after 1 attempt for IP Office 2010-08-09 15:49:18,051 DEBUG HttpClientService - com.avaya.ipodirservice.http.HttpClientService.getConnection - after attempting connection to IPO HTTP Server for IP Office 2010-08-09 15:49:18,051 DEBUG HttpClientService - com.avaya.ipodirservice.http.HttpClientService.getConnection exiting

Dont know if that helps anyone?
 
Upvote 0 Downvote
Not really,

I suggest to do a reinstall.
This is done within 30 minutes and it is up and running again.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
Good point, I'll give it a shot.. am I going to lose any user configuration?
 
Upvote 0 Downvote
It will pull all information (users) from the IPO.
You need to setup the connection again so write that down if you do not know that part.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
you can re-sync the users fromt he switch from the admin console - no need to reinstall....

its in the admin docs
 
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Yes you can but i think that is not the problem.
It can be quicker to reinstall then to search where it goes wrong.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
It fails when I resync the users from the one-x portal admin console this is the problem, are you saying I can do it from the IP500 end?
 
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I still go for a reinstall.
It would have been running fine already.
If the services run within 10 minutes after a reboot then the reinstall takes max 30 minutes.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
Right chaps, I'll let you know how I get on..
 
Upvote 0 Downvote
Did you have a backup made?

You can do this with 1XP.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.
 
Upvote 0 Downvote
I realised while looking into this that I could have lol.. so no.
 
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Thought Id update this,this exact issue is fixed in the latest version of One-X Portal.
 
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