One X Mobile Preferred Timeouts

[Mattatron]

Hi,

We have One X Mobile preferred installed on a few android cell phones using the corporate wifi. The staff is saying that it appears that the app is timing out when they don't use it after a while. They did not keep track of the time.

I have tried waiting 30 minutes, making the phone go to sleep, different cell phones.

Is there one of those hidden avaya settings that need to be adjusted ? Or does anyone else have any other ideas to check ?

Thanks

 

[Mattatron]

More to add, over the weekend, the users also claim there is a dead zone and when they enter it, the app loses connection (obviously since there is no wifi). However when they go back to a wifi area, the app does not reconnect until they open the app screen.

I have tried to recreate this on site but my phone always reconnects when i enter the wifi

 

[holdmusic34]

Let me guess.. Samsung handsets?

Known issue caused by Samsung. See attached PSN published over the last week. No work around.

Wanna buy some death sticks?