Nupoint Record-A-Call - Sent to email?

[kwbMitel]

I have a customer that insists that his record a call sessions were sent to email previously.

They do not seem to be sent now.

All of his regular messages get sent to email without issues

We do not seem to have the option to manually select send to email with the RAC session.

I'm starting to think that the system is not designed to send RAC sessions and that the customer is off his rocker.

Any insights?

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What's most important is that you realise ... There is no spoon.

 

[Billz66]

Kwb , hate to type it but "Versions" ?

Our MCD ( CXII now version 7.0 ) is connected to our MAS 5.0.218.0

I have Nupoint and call recorder setup.

My mailbox has fcos that enables vmail- email and i get the recordings as emails - always have and still do

Make sure that the recorder hunt group has the nupoint ports in it and not the embedded ports



If I never did anything I'd never done before , I'd never do anything.....

 

[Billz66]

I probably don't have to say it but make sure they are testing with trunk calls as recorder doesnt work with internal.

I suppose the other issue may be message ( attachment ) size .
I would think that a long call may become large

If I never did anything I'd never done before , I'd never do anything.....

 

[kwbMitel]

Billz66

Tell the truth, were you smirking when you requested version info?

The exact version of the MAS escapes me but it was current as of about 6 months ago.

The key element that I needed was that it can or does work and you have provided that.

I've now added the RAC feature to my In-House system and I will start playing with it.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[danramirez]

Hi kwb,

I had it working on my lab. I don't remember it was difficult to set up.

Have a look at my course manual, there is a chapter on RAC. I'm sure I made it to work reading this manual.

https://www.dropbox.com/s/e061yzez4r3o3ca/kwb.zip

Cheers,

daniel

http://www.hatkana.com

http://www.wtelecom.com

 

[kwbMitel]

I have no issues setting it up - done it many times

There's also a decent FAQ on the subject faq1329-7592

I just needed to know how it interacted with the email

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Billz66]

Yep i had a big grin on my face but couldnt help myself

If I never did anything I'd never done before , I'd never do anything.....