Justin1993
Systems Engineer
- May 15, 2025
- 3
Hello @all,
System: Mitel MiVoice Business – Release 10.2
I’m currently testing intercept handling with extension -15.
When I call extension -15 from an external number and the phone is offline, the intercept handling for the "Out of Service" state works as expected.
However, if a Call Forwarding No Answer destination is configured for that extension, the system always forwards the call to that destination — even when the phone is offline — instead of triggering the "Out of Service" intercept rule.
This is exactly what I want to prevent.
The No Answer forward should only be triggered after the configured delay of 23 seconds, not immediately when the phone is unreachable.
So my question is:
How can I ensure that the Intercept Handling for "Out of Service" is executed — even when a Call Forward No Answer is set on the extension?
Or do you have another idea to get this working?
System: Mitel MiVoice Business – Release 10.2
I’m currently testing intercept handling with extension -15.
When I call extension -15 from an external number and the phone is offline, the intercept handling for the "Out of Service" state works as expected.
However, if a Call Forwarding No Answer destination is configured for that extension, the system always forwards the call to that destination — even when the phone is offline — instead of triggering the "Out of Service" intercept rule.
This is exactly what I want to prevent.
The No Answer forward should only be triggered after the configured delay of 23 seconds, not immediately when the phone is unreachable.
So my question is:How can I ensure that the Intercept Handling for "Out of Service" is executed — even when a Call Forward No Answer is set on the extension?
Or do you have another idea to get this working?
