Norton suddenly stops working 1

[yohann]

This morning I was going to run Norton Systemworks and when I clicked on the icon, the program started to appear briefly and then disappears from the desktop.
If I use the start menu and go to the NSW folder and attempt to run it, It won't start up.

Was working perfect until this am. Do I have the Bugbear?

Windows98 SE
IE 6.0
John Farrow
Cloudcroft, New Mexico

 

[SESaskDFC]

Howdy:

Go to

http://www.antivirus.com

and run their online scanner.

Murray

 

[yohann]

Checked that out and no virus. Anything else I can check? John Farrow
Cloudcroft, New Mexico

 

[Crustyoldbloke]

John

It's true that BUGBEAR disables virus detection including NORTON. If you do a search in REGEDIT and find the following, then yes you are infected apparently. Copy and paste the undermentioned file and hit FIND.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Startup

Similarly, you should apparently find the file below if you do a search of your HDD via START-FIND.

C:\WINDOWS\Start Menu\Programs\StartUp\iiy.exe

Providing that your NORTON is up to date and working correctly, you should not be infected, however having had some experience of correcting computer problems over the years, I am always surprised by the number of machines with problems and NORTON. Quite often, all it takes is to uninstall NORTON and then re-install it.

Good Luck


Regards
Phil

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[Crustyoldbloke]

Apologies for the last incomplete post, that ought to teach me to read my typing before pressing submit (I think it's due to my age).

If and when you find the key in the registry, you're looking for a value of

daw="jaom.exe"

Sorry about that. Regards
Phil

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[yohann]

Crusty,
Thanks for the comeback and the good info. From all the info I have read on Bugbear, this looks like it to me also. Right now I am running the Bugbear removal tool from Symantec. (writing this on another computer)
I wish I had read your post BEFORE I started it tho>
Do you perhaps know the files/folders to use on W2K machines, to determine if you are infected?

Much obliged

John John Farrow
Cloudcroft, New Mexico

 

[Crustyoldbloke]

Sorry John

I'm a WIN98 guy, but thanks for your vote of confidence. Actually, I am being forced to learn Win2000 PRO, only because a socalled friend decided to install it and tell me about the problems later.

Give 5 or 6 years and I'll be quite proficient. In the meantime, I'll stick with what I know which is absolutely nothing, and I'm very proud of it.

I wish I could tell you how it ends with Bugbear, but as you know it's quite a new virus and I don't think anybody at this stage is prepared to commit themselves.

My guess, for what it's worth is that you will not recover totally from the infection, and that you will probably end up formatting your HDD and starting over. The reason is psychological- once you know something has infiltrated and done who knows what- you want to erradicate it- and the only true way is to start over irrespective of what damage has been done.

From a very cold Kidderminster in the heart of the UK, I bid you goodnight. Regards
Phil

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