phonedudeSr
IS-IT--Management
We have a Nortel Symposium for our contact center. How can I view/edit the scripting for Queues? I have the Symposium Express Call Center Client and the SMI Workbench loaded on my desktop.
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Nortel Contact Center - Symposium Scripts
- Thread starter phonedudeSr
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Symposium Express scripts are "canned" - and you cannot directly edit them. Instead you will need to use the Call Routing Wizard (and the Call Treatment Wizard). From your entries in these two tools, the system compiles your scripts.
You'll find these in the Call Administration drop-down menu in the Administration window.
You'll find these in the Call Administration drop-down menu in the Administration window.
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