Norstar - MICS/Flash AA problem

[melbs1]

It has been forever since I have done anything with these so I hope someone can give me a quick answer, thanks in advance.

Nortel MICS with StarTalk Flash. 3 incoming lines, first two ring an extension 3x then go to AA, 3rd goes straight to AA. All lines appear on all 10 phones, ring/appear on 1.

If the extension that the lines rings to is busy the caller goes to that extensions mailbox instead of rolling and ringing on open line (or at least go to AA). Need to either ring open line or go to AA if she is on the phone.

Third line goes direct to Gen Delivery MBox instead of AA if she is on her extension. Line 3 should go direct to AA every time.

Recent change made was having lines appear AND ring instead of just appear on the 1 extension.

Thanks.

 

[senk1s]

check the call forward busy setting - change it to none

 

[xjswx]

Check the CFNA... set the delay longer than the AA answer.

i.e. If your AA answers at 4 rings, change sets to answer at 6 rings.

This has been a problem for as long as I have known, if the calls are ringing live at each set, the the call forwarding to the sets take precidence over the AA.

 

[RikRodgers]

To elaborate, Norstars use ring directed routing. Sometimes that makes things complicated. There are a number of timers on the system that determine how a call will be forwarded. The system will route the call to the path with the lowest count.

So, if your AA is programmed to answer a line at 3 rings, and one ringing phone is programmed to forward calls to it's mailbox when busy (0 rings), all calls will go to that mailbox every time the extension is busy.

 

[JBinSanD]

DRT to prime,CFAC, CFNA, CFB, transfer callback, AA answer timers and DND on a ringing set can all effect the desired routing of calls.

 

[Deweyhumbolt]

JBinSanD, how does DND effect the routing of calls?

Adversity is Opportunity

 

[xjswx]

If DND is enabled on a set, then the set forwardings should not take precidence over the AA? At that poing the line should work as if it was set to Appear Only.