No touch tone, can't input after call connected

[JCrescenzo]

Hi all,
Having an odd issue, with all phones that are connected on 1 specific module. All the phones can dial out, however, they cannot hear the touch tone when dialing. Also, the more inportant issue, after they are connected on a call, when they input via the dial pad, it appears the dial is not going through, i.e. "press 1 for something". They type 1 and nothing happens. Same goes for when they try to check voicemail and other such dial dependent tools.

Any one have any ideas what could be happening?

Thanks,
James

 

[amriddle01]

It wasn't stepped through the 3.2.999 loader I reckon

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[TomMills]

second that.

Common cause of no dtmf.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[tlpeter]

I go for that too!!!


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

A yard full of tards

 

[JCrescenzo]

Great thanks guys.
I'll give that a shot

 

[hairlessupportmonkey]

yup - ill fourth that

 

[mattKnight]

I have also seen something similar relating to odd ISDN messaging from an LCR provider.


But all that being said

I agree - use the 3.2.999 loader

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[JCrescenzo]

Hi all,
Just an update, it was stepped through the 3.2.999 loader.
The odd thing is this is something that just started to happen, worked fine before.

Thanks,

 

[TomMills]

put it through the loader again.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[IPGuru]

yep forgetting the 3.2.999 loader is strange
things initially work but then start to drop off