Night/On Hold message 1

[it44]

Hi all.

I have 2 questions.
*Option 11-C w/ Meridian Mail*

1st-I have Muzak for our on-hold messaging. Any phone in the system that hits the hold button sends the caller to the Muzak voice over message. How do i find the DN for this?. mainly because I would like to use it on other on hold calls(revert)

2nd-How do i find the extension for the Night message? Mainly because the message has changed to another message and is looping. I looked at the TOD controls with no luck. My receptionists puts the system in night mode by pressing forward twice.

Thanks for your time.

 

[Muddyheel]

LD 20
prt
mus

LD 21
prt
nit

 

[it44]

Txs for the reply MuddY. I found no direction with the prints. It seems like everything may be setup via Meridian Maile Voice Administration. If I could just figure out what the FWD key does and what DN or ID its calling; on the Main phone it would help a great deal

Here are the resluts of the PRT:

LD 20
PRT
MUS
_____________
DES MUSIC
TN 001 0 00 01
TPRE MUS
CUST X
XTRK EXUT
TIMP 600
BIMP 600
AUTO_BIMP NO
RTMB 61
CF2P 29

________________________________


LD 21
PRT
NIT
__________
NIT1
TIM1
NIT2
TIM2
NIT3
TIM3
NIT4
TIM4
ENS NO



Txs again for the time

 

[acewarlock]

Ld 21
REQ Prt
TYPE RDB
Rt 61

The Route is 61
This will give you the DN to dial the route

 

[johnpoole]

right, prt that route, ld 21 prt rdb, see if that forward is the acod of the route.. prt the set, then print the fdn. ld 20 prt dnb, if you don't see the picture, post those and we will try to help

john poole
bellsouth business
columbia,sc

 

[it44]

Txs guys.

The actual route was Rt 6 1 (not 61), my bad. To find it I had to type 6 at the "Rt" prompt and not 6 1 ?

anyways, i hit Rt 6 and this is what I found

DES MUSIC
TKTP MUS
NPID_TBL_NUM 0
VTRK NO
NODE
ICOG OGT
SRCH LIN
STEP
BDCT NO
ACOD 6666 <--------- I CALLED THAT DN AND HEARD THE MUSIC(ONLY ON A COUPLE OF PHONES HOWEVER)
TARG 01
CLEN 1
OABS
TIMR ICF 512
OGF 512
CH0510 D 13952
A DSI 34944
REQ NRD 10112
DDL 70
ODT 4096
RGV 640
GRD 896
SFB 3
B IENB 5
REQ 5 0
NEDC ETH
FEDC ORG
HOLD 02 02 40
SEIZ 02 02
CRD NO
MUS NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
AACR NO

Not sure why only a couple of phones are able to dial that ACOD '6666'

 

[phonedude10]

probably restricted by tgar1

 

[johnpoole]

make a change in ld 16

TARG x1

the 6 1 is route 6 member 1.. ld 21 ltm on route 6.. you'll see each member's tn.. if you do a ltm cust 0 and return to the bottom, you will see the tn of all the trunks in your switch... fyi


john poole
bellsouth business
columbia,sc

 

[it44]

john,

what does that change in ld 16 do and how do I change it?

 

[johnpoole]

ld 16
chg
rdb
0
6
return down to targ, enter x1

what that does is allow stations with tgar 1 to hit that trunk.. the sets that can hit it now, do not have tgar 1.. any match tgar to targ blocks the station from using that trunk... on my "code blue" over head, i have tgar 1 2 3 4 5, for a set to have access to that paging route, the set must have tgar 6... that keeps unwanted "guest" pages.. before bars that was a big part of routing, to block a station from ld or local, the station matched the route, tgar to targ... on routes you can enter several targs, on stations you can enter one... default for a route and default for a station is one... changing just that prompt (on the route) will not effect any other routing..

john poole
bellsouth business
columbia,sc

 

[acewarlock]

My receptionists puts the system in night mode by pressing forward twice."


Print the TNB of this phone and you will see where she is forwarding it.

 

[it44]

txs all,

I will test these solutions tomorrow and will report back

txs for the time

 

[it44]

john, I was able to enable all the sets to dial the on hold Dn. Thanks for showing me that. At least now I sorta understand how the targ and tgar relate. Now i can disable some of these phones from using the external paging


As for the Dn for night messaging. I did a TNB on the receptionist DN and saw that they key had a:

 KEY 04  4 5489

5489 is our voice mail service I am not sure what the 4 is for and how it is finding the Voice Service ID that the night message relays to the caller