MWI FAC(on) not configured

[Ceaserx]

Hi guys

I have a strange issue at a site running a 3300 MXE on MCD 5 SP2. None of the MWI lights go on when there is a voicemail in a extension's mailbox. I just took over the site and at first noticed that the first and last voicemail port was not in the voicemail hunt group. I then fixed that and rebooted the controller. I checked the class of service of the voicemail and extensions and they are correct as far as I can see.

I then copied the diag.dat file and noticed the following:

WARNING 8316-03 MWI FAC(on) not configured
WARNING 8316-03 MWI FAC(off) not configured

I can confirm that there are digits in the FAC to enable,disable and inquire. I have even tested with different FAC codes to see if there is not a clash of digits. The FAC codes work when you manually enter them.

Any ideas?

 

[wireman50]

There is a COS to allow the MW lights to be activated I believe.

 

[wireman50]

From the help files:-
Message Waiting - Disable Ringing Lamp Notification

Select "Yes" to prevent the Ring/Message Waiting indicator lamp that is located at the top of the set from flashing when a user has a message. Instead, the indicator lamp beside the Message key flashes to indicate the presence of messages.

This option only applies to the following sets:

5212, 5235, 5224, 5312, 5324, 5320/5320e, 5330/5330e, 5340/5340e, and 5360 IP Phones


5560 IPT


Navigator


If you change this option, be sure to inform users of the Message Waiting notification method in use.

 

[kwbMitel]

Change the FAC to something else and back again.

Try putting a regular phone with VM COS in the hunt group and dial the code

Then call Mitel if it still fails. Never seen this before.

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