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MUSIC ON HOLD-HOW CAN I TURN IT OFF?
- Thread starter gddoec
- Start date
acollard83
IS-IT--Management
Change the source to external and have nothing plugged in to the MOH port. Or you can find/make a silent WAV MOH file and upload it to the IPO.
In your Voicemail Pro wavs folder c:\Program FIles\Avaya\IP Office\Voicemail Pro\VM\wavs\enu or c:\Program FIles (x86)\Avaya\IP Office\Voicemail Pro\VM\wavs\enu there is a file called 905.wav that is a properly formatted blank/silent .wav file. Copy that and rename it to holdmusic.wav then use that as your new MoH file.
Depending on your setup you either drop it in the Manager folder or upload it to the Primary folder on your SD card.
Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Depending on your setup you either drop it in the Manager folder or upload it to the Primary folder on your SD card.
Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
hairlessupportmonkey
IS-IT--Management
> Is there a way to get just dead silence to be heard
Hmmmm... can you hear silence?
Anyway, most people will think the person on the IPO side of the call has hung up and in turn hang up as well. I would try and change the customers mind a little.
ACSS - SME
General Geek
Hmmmm... can you hear silence?
Anyway, most people will think the person on the IPO side of the call has hung up and in turn hang up as well. I would try and change the customers mind a little.
ACSS - SME
General Geek
- Status
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