Modem Dropping after 5 min 1

[fmielbye]

When dialing into an SEB from a remote office the connection drops after about 5 min. This happened before and our equipment vender was able to clear out some errors on the PBX to fix it. I dial into multiple other systems that are not PBX's and the connection is fine so its not the modem. Any suggestions would be greatly appreciated.

thanks

 

[armytechie]

Are you using ProCOmm or Hyper Terminal?

 

[pbxn]

Sounds like maybe something with the SEB. have your vendor log into it and see what is going on.

 

[johnpoole]

i dial into pbx sebs all the time without having that problem. either the modem is bad or the line.. older seb's had a problem with that, but it has been a few years since i've seen it.. the seb can be set to disconect the modem in case of an alarm on the switch.. then the modem dials a programed number to report the trouble

john poole
bellsouth business
columbia,sc

 

[coniglio]

JohnPoole, how can I determine whether my SEB is set to disconnect in the event of an alarm? I learn something new every day from reading your posts. I always thought my line dropped because of Verizon and I was too unmotivated to place a service call...

 

[johnpoole]

look at the seb config as to alarm levels, i don;t have access to that level here at BS but we used to have the entry level password to set them up at sprint.. you'll see a menu driven screen,, don't remember the exact location of the prompt, it's been 8 years or so..

john poole
bellsouth business
columbia,sc

 

[johnpoole]

one word "u s robitics"

john poole
bellsouth business
columbia,sc