Mobile Twinning Issues 1

[GriffinArnold]

Hey everyone,

I am the "avaya admin" here at work, and after our Avaya vendor made some changes our mobile twinning is all jacked up. I have two main issues currently.

Number 1:
I have several users whose mobile twinning no longer works, but most users are unaffected. I have enabled twinning in their user account and on their phones. Every user also has a custom mobile twinning button, but none of their calls at all get twinned.

Number 2: The phones that do still work on mobile twinning ring once and once only before transferring to the user's cellphone. I haven't been able to find any way to change the length of time the desk phone rings before being transferred.

Thank you guys so much for your help in this matter!

 

[Okkie26]

Besides I would call the vendor if I were in your position...

I have never heard of a twinning were the base station stops ringing. Are you sure there is no delayed diversion activated?

 

[teletechman]

Twinning will only ring both phones if on SIP or PRI analog will ring the phone once then go to the cell depending on timers.
Mike

 

[Okkie26]

Ah, okay.

That expains it. Not used to analog lines on an IPO..

All PRI and BRI here..

 

[IPGuru]

Whre does the OP say they are on analog lines
I agree with Okkie's 1st post

your maintainer appears to have caused a problem, pass it back to them to resolve, making changes yourself 1st will only complicate the issue.



Do things on the cheap & it will cost you dear

 

[GriffinArnold]

The problem with the vendor is they keep claiming that AT&T is the problem even on multiple different issues.

The deskphone rings twice and then transfers the call completely to the cellphone. This is done flawlessly, but they should both ring at the same time.

We have mobile dial delay set to 4 seconds.

Where would I check for a delayed diversion in IP Office R8.1.

 

[janni78]

Dial delay will wait 4 seconds before trying to connect to mobile so that explains it.

"Trying is the first step to failure..." - Homer

 

[GriffinArnold]

But if I set it to 0 it just automatically transfers the call to mobile without ringing the deskphone.

 

[Telecomboy]

Check the forwarding tab for the user. Do they have something set under there (maybe forward on no answer) that might be conflicting with the twinning?

 

[GriffinArnold]

Forward on no answer is unchecked. There is nothing under that tab at all.

 

[teletechman]

What do you have for trunks POTS, PRI, BRI, SIP?
Mike

 

[GriffinArnold]

It is a PRI

 

[janni78]

You need to trace to see why this is happening, as it shouldn't =)

"Trying is the first step to failure..." - Homer

 

[GriffinArnold]

Could it be a system-wide setting that causes the issue? I can't imagine it would be an individual user basis if it happens to everyone in the company.

 

[tlpeter]

Mobile twinning must have at least 2 seconds delay.
This is how it works and 0 is not supported at all.

BAZINGA!

I'm not insane, my mother had me tested!

 

[GriffinArnold]

Actually on mine it immediately pushed the call to mobile and never rang the deskphone when I set it to 0.

The twinning function seems to be acting like a forward on no answer but that function is not enabled for the users individually.

 

[janni78]

I always have Mobile Dial Delay set to 0 as most often they only have a mobile phone.
It doesn't say it can't be set to 0 and I haven't had any issues with it.

Twinning should ring on both phone and mobile at the same time if they have a desk phone, it does not act like forwarding.

If it does in your system your maintainer should take a look at it or you should trace to see why this is happening.

"Trying is the first step to failure..." - Homer

 

[GriffinArnold]

Right I understand how it is supposed to work. I'm saying that instead of working like it is supposed to the system is acting as if I have forward on no answer set up. It should ring twice on the desk phone and then begin ringing the cell phone as well.

Instead it rings twice and then the cell phone starts ringing, but the call disappears from the deskphone.

I would talk to the maintainer but they are the ones who screwed it up in the first place and now want to blame it on our ISP.

 

[VoIP Numpty]

If you call a user with mobile twin from an internal phone, at the point it is ringing the desk phone you should see "Calling:1234" or whatever the number is. At the point the call goes to the mobile/cell phone does the display on the calling phone change?

I ask because the only thing that makes sense to me is if the IP Office thinks that it's been answered on the mobile (you may hear ringing still of course) - you really need to run traces to be sure but the above will be a good indicator...

 

[janni78]

That's why I said you need to run a trace, twice.

"Trying is the first step to failure..." - Homer