MMail Link to PMS down

[MetlePro]

Hey guys,

Me again with the HMS of MMail and 3rd party PMS.
I just wanna know, Apart from the TTY 2 that is connected to the PMS machine, what other link physically should I be looking at to correct it??;
Seer 71-2
Link to PMS Down

Pro reffers to my company, not my status

 

[hhallett]

Under Hospitality System Status you'll see 2 links listed. MerMail to PMS and MerMail to SL-1. The 1st talks to the PMS and the 2nd talks to the PBX.

You'll have only one serial connection to the PMS. If the link is down there might be a problem coming from the MerMail but, in my experience, it is more often than not that the link has dropped from the PMS end.

Usually having whoever is responsible for PMS maintenance reboot the system clears up link troubles. If it doesn't, then more troubleshooting will be needed to prove that the problem is not in the MerMail.

Regards,
Harry
"The legitimate powers of government extend to such acts only as are injurious to others. But it does me no injury for my neighbour to say there are twenty gods, or no god. It neither picks my pocket nor breaks my leg." --Thomas Jefferson

 

[MetlePro]

I Did the MSGI MSGO in ld 37, It seems the O11c PBX is receiving the MSG generated from the PMS system.
So I would say that the serial cable coming from the PMS to the tty is in order.
But it isn't communicated to the MMail HMS as the room status doesn't change on the HMS screen of the MMail at the view/modify box.
When I access the BGD terminal and do a PR ST AL to print the status of all sets I do see the changes being accepted there.

On the other hand the Voicemail works perfectly on the MMail and the Sets allready "Checked in" status can make use of the AWU and DND fautures.

How could I fix this PMS + SL1 link down?


Pro reffers to my company, not my status

 

[hhallett]

Usually having whoever is responsible for PMS maintenance reboot the system clears up link troubles. If it doesn't, then more troubleshooting will be needed to prove that the problem is not in the MerMail.

Regards,
Harry
"The legitimate powers of government extend to such acts only as are injurious to others. But it does me no injury for my neighbour to say there are twenty gods, or no god. It neither picks my pocket nor breaks my leg." --Thomas Jefferson

 

[MetlePro]

Hello guys, Time for me to update the thread.
After a long time getting the PMS vendor's support We had identified that the cabling wasn't correct (Didn't install the M1 system / Hospitality system)
The PMS was directly connected to the 2nd Port on the M1 instead of going to the 4 port's of the MMail.
I've now connected the M1 -> Mmail on the 4port cable and Pms -> Mmail.
The link to the SL1 states Online in Mmail status screen.
But the PMS is still down, even after it has been resetted by the Vendor.

Just want to when I can expect the link to show 'UP'.
Is it just after I connect the cables.
Or is there a Mmail reset required?
Or is there a transmission of some sort required from the PMS system?

Thanks 4 ur time.

Pro reffers to my company, not my status

 

[johnpoole]

it "should" just see layer one come up and estblish.. you may have to courtsey down the mail but not usually..

and the link is hardware control.. so the nortel just dumps the data and waits for commands.. ie msg lamps, maid commands etc

john poole
bellsouth business
columbia,sc

 

[MetlePro]

Okay, I went onsite last week.
Status of the Mmail > PMS is still down.
I've ran some test and redid the cables.
They are all in order. Every pin gives me a 'OK' tone when toning them out one end to the other end.

I connected the Mmail cable to my laptop and ran a terminal to see if I could get any messages.
Result are blank. Even after doing the Test Link (in Mmail)

Als tested the connection from the PMS > mmail by connecting it to the Laptop and I did see messages being sent by the PMS when changes were being updated in the PMS software.

The Mmail and the PMS server were both restarted after connecting the cable.

Any suggestions to what I can try to get it to connect, or Any modules need replacing? (that's last resort)



Pro reffers to my company, not my status

 

[DFKSydney]

If you are an Opt 11.... Have you checked the RSM?????

 

[MetlePro]

Yes DFKSydney, if you mean the Fan out cable. This one is connected tru a 25pair Cable coming from the NTAK18BA module underneath the Mmail.

I check every pin on the connector to every cable on the bix.
Also did it to the 2 cables (1 for the PMS system, 1 for the SL1 (Meridian1)) every pin succesfully reaches the other end.

Pro reffers to my company, not my status

 

[hhallett]

The RSM is the RS232 Service Module. Essentially it's the TTY card for the Mail. On the larger Mail systems it is a separate card. For the Opt 11 Mail I seem to recall that this function is a part of the CPU card.

I've several hotels as customers and they're pretty demanding. I'm surprised that yours has let the problem go this long.

Regards,
Harry
"The legitimate powers of government extend to such acts only as are injurious to others. But it does me no injury for my neighbour to say there are twenty gods, or no god. It neither picks my pocket nor breaks my leg." --Thomas Jefferson

 

[MetlePro]

The reason that they're less demanding is that they have the PMS setup straight to the M1 tty, where the program changes CPND and opens the lines. Also the Maidstatus updates on their PMS, receiving the messages straight from the M1 tty.

Since Short that link from the PMS straight to the m1 tty has been giving problems as well. Seems as if a setting was changed, and the messages are getting broken off.
I've sat the whole friday trying to get it to work with the PMS vendor without success. The closest we got it is displayed in the following log of the pms program (Opera)

20081024 15:09:24 : + 4.0.0.17: SLV SLV_ NT Meridian SL1 V4.6
20081024 15:09:24 : 400000400000000301000020000000102100062?/2010200000/10
20081024 15:09:45 : DB Swap: start requested by Ctrl-X.
20081024 15:09:45 : DB swap started.

<2-[0/0]SE CP 101 "Room Vacant " 27 CH OU2
<--15:09:46 sent DATA

-2>[1/0]SE CP 101 "Room Vacant " 27 CH OU2
-->15:09:47 received DATA

<2-[2/0]
<--15:09:47 sent ACKNOWLEDGE

<2-[0/0]SE CP 101 "Room Vacant " 27 CH OU2
<--15:09:47 sent DATA

-2>[1/0]
-->15:09:47 received ACKNOWLEDGE

<2-[0/0]SE ST 101 MW OF
<--15:09:47 sent DATA

-2>[1/0]SE INPUT ERROR-CP 101 "INPUT ERROR-Room Vac
-->15:09:47 received ACKNOWLEDGE

-2>[0/0]antMNEMONIC
-->15:09:47 received DATA

<2-[2/0]
<--15:09:47 sent ACKNOWLEDGE

<2-[0/0]SE ST 101 DN OF

<--15:09:48 sent DATA

-2>[1/0] MNEMONIC " 27 CH OU2MNEMONICSE ST 10MNEMONIC
-->15:09:48 received DATA

<2-[2/0]
<--15:09:48 sent ACKNOWLEDGE

<2-[0/0]SE ST 101 DN OF

<--15:09:48 sent DATA

-2>[1/0]1 MW OFSE INPUT ERROR-ST 101 DN OF
SE ST 101 DN OF

<2-[0/0]SE ST 101 DN OF

<--15:09:53 sent DATA

-2>[1/0]SE INPUT ERROR-ST 101 DN OF

<2-[0/0]SE ST 101 DN OF

<--15:09:58 sent DATA

-2>[1/0]SE ST 101 DN OF

20081024 15:10:03 : Comm.problem: retries expired
20081024 15:10:03 : running

<2-[0/0]IS QV 101
<--15:10:03 sent DATA

-2>[1/0]IS INPUT ERROR-QV MNEMONIC 101
<2-[0/0]IS QV 101
<--15:10:08 sent DATA

Before we sat down, I made sure that the Meridian+Mmail, and the PMS server had a restart.
The Link was working normally before last week and dropped into what it is now out of the blue. In working on getting it to work on the Mmail, I did not change settings to the Configuration on the Meridian or it's TTY. The Vendor claimed not to have changed it's settings either.
(There was another issue they were working on, which didn't involve the interface).

As you can see, this has brought me totally of course of my initial case.

Pro reffers to my company, not my status

 

[MetlePro]

After some long waiting we finally got an appointment to sit down with them, and got it up and running again (PMS -> Pbx tty)

Turns out that the parity and stopbits had to differ in order for them to communicate properly.

PMS interface : 1200 E 7 2
Pbx TTY int. : 1200 N 8 2

The Tech said it's only the case when they setup on the Nortel pbx's, all other brands can communicate with the same settings on the interfaces.

Just a FYI

Pro reffers to my company, not my status