Missing line when printing Word 97

[Kiriray]

Hi,
A client brought to our attention that whenever they are printing to a legal sized paper, there is a missing line that would not print out. We could see it in the document but when you do a preview, that last line (sentence) does not show up. It's really weird.
Is there a setting that they might have reset? We've checked the page setup, printer setup, margins, etc but nothing worked.
Thanks for your help!

 

[MoiraT]

It could be that their printer doesn't support legal sized paper or that the printer settings are overriding the Word settings. Just a thought. Check the printer settings in the control panel.

 

[Nikita6003]

Sometimes the header/footer margin settings interfere with the page margins. If poss., have them drag the footer margin down & check results in the print preview

HTH

Cheers
Nikki

 

[Kiriray]

Moira,

they have used the same printer for the same job before. The issue started to happen just a few days ago...