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Minor Voice Mail issue 2

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DrB0b

DrB0b

IS-IT--Management
May 19, 2011
1,438
US
Hello all again,
Curious if anyone can tell me what I did exactly and how to potentially reverse it.

After having to reprogram the entire MICS 7.0, I found out that, after you enter the starting Ext number, in our case 100, it auto fills in the remaining. All our sets occupied Ext 100-131, with 132 being the Gen Delivery MB. So that meant that anything that was originally Ext 131 and above got squished into the open ports below 131 and any that had an Ext number under 131 stayed the same. After moving DNs back to where they belong, I made a bit of a mistake. We had a person with Ext 132, so I went and did a change DN from 121 to 132 before moving the GD MB off that spot. Now when anyone leaves a message on our Ext 132, it goes to the correct mailbox but it doesnt turn on the indicator light showing htere is a message. Now before you say, "turn it back on", when I hit the programmed VM button, or F981, it brings up on the flip LCD "LOG:" like you are attempting to access the MB from a different handset instead of the "PW:" it usually does, then you could hit "*" and go to the "LOG:" screen.

Any idea what I did or how to fix it? I think I had this issue with Ext 131 as well when I tried to move Ext 117 to 131. I think I just moved 117 back to its original, moved 131 and sent 177 to 131 then it worked. I will be trying that again as I finish this up.

Thanks

Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it now.
 
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After disabling the Off Premise messages, changing the Park Prefix to 2 from the default "None" did the trick.

Would like to thank you gentlemen for all the help. This forum never ceases to amaze me at the amount of help and the quickness of response.



Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it now.
 
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Yes and Yes. Everything appears to be running correctly.

Last question Ill ask, because Im stumped as to why it does this. Not sure if this matters but the set is Ext 132. Before the backplane went out. She would access the VM by hitting F981, *132xxxx, like she was checking it from a different handset although she was on Ext 132, so she says. My guess was that all she should have had to do was enter her PW there and it would have accessed the VM. Now when she does a F981, it comes up "Log:" first as if you hit * when it asked for a PW, so she has to enter 132xxxx without the leading star. Why is it defaulting to the "Log:" status and not giving me a chance to log in locally with the set PW? Any thoughts to that? I cant find any way to set the way it defaults to upon password entry. If not, thanks for all the above.

Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it now.
 
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LOG appears when the phone is not associated with a mailbox. Make certain everything lines up... mail number has the correct ext associated.

Verify her DN as being correct F*0 > intercom and is the same in the mailbox programming for MB 132.

Marv
 
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Thanks, I just checked in F983 and it shows it tied to ext 132 and has the name listed that 132 gives. I know that set is 132 because I had to move the DN from 121 to it. Not sure about how this is possible.

Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it now.
 
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let me ask you this then. where is ext. 121 now?? i guarantee that where ever that ext. is and you press f981/ enter that same pswd you'll get her mailbox. i could be wrong. if so , try deleting the mailbox altogether and then add it again. lemme know

Voice Connect Plus, Inc.
 
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I dont have it tied to any set at the moment. Attempting to call it gives a "Not in service." I tried a F981 from my phone with *121xxxx using the password that allows entry into that MB and it says "Invalid password." F983 says there is no MB set up on 121.

Im at a loss. I would rather not delete the MB and recreate as I would have to rerecord all the voice.

Quick question, is there a default "Customer Service" MB set up? Could it be tied to the Gen Delivery or something to that effect? When I log into ext 132 MB the recorded voice says "Customer Service" then goes into the MB.

Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it now.
 
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do me a favor. go into maintenance and see what ports 132 and 121 are on. in your initial op, you stated that general delivery is ext 132. the general delivery mb by default is 100 which should be assigned to 121. who is 100 assigned to and what extension is assigned to customer service??? also b4 you reprogrammed the MICS, what number did the extensions start at????

Voice Connect Plus, Inc.
 
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When the system was working before the Backplane died, it was programmed for 100 - 1XX. I know when the phone tech installed the new backplane, one of the first questions it asks is, "what is the starting DN?" Selected 100 and it autopopulated the DN list. All our Ext that were under 130 before, stayed the same, the rest got sandwiched in the blank DNs.

In Maint:
port 101 = DN 100 (if I call 100, says "Not in Service")
port 132 = DN 121 (if I call 121, says "121 busy")
port 121 = DN 120 (Random persons ext)
port 122 = DN 132 ("Customer Service" ext)
port 113 = DN 112 (if I call 112 and it goes to MB, is says Gen Delivery MB)

Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it now.
 
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I think so and kind of. 112 is a phone in our Main office that really is used by noone. That's how it was set up when I got here. Basically, it sits by our financial/UPS software server and if someone is on it they can answer incoming calls when they are away from there desk.

Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it now.
 
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i gotta run dr. bob but this intrigues me. i still would like to know if you have station modules on this, because w/ 100 as your first dn i don't see how you get a dn 0f 132...

Voice Connect Plus, Inc.
 
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All I know is that the system has two Caller ID cards, as the phone tech said, the ROM/NVRAM cartridge, and the backplane/motherboard. Where these modules would be stored other than in the main cabinet, I dont know.

Thanks for all the help, if I figure anything out, Ill post it.

Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it now.
 
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You should network the Callpilot.
List the mailboxes and edit as need.

Mailboxes are associated with exts, edit as need.

As for phone side you can change the DN's as need if the wrong DN is at the wrong location.

Simple as that.



=----(((((((((()----=
curlycord
 
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Working on networking it actually here soon. Think I have all the DN swapping figured out, as I only had to move about 5.

Thanks.

Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it now.
 
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Go to each mailbox in 983 and make sure Ext: is equal to the phones DN.


port 101 = DN 100 (if I call 100, says "Not in Service")
Because ext 100 is not plugged in or you tried to intercom a mailbox which you cannot do.

port 132 = DN 121 (if I call 121, says "121 busy")
Bust or "On Another Call"

port 121 = DN 120 (Random persons ext)
Maybe some set have an Answer key for 120, the Answer DN keys go above Intercom keys.

port 122 = DN 132 ("Customer Service" ext)
Display name or Voicemail name? looks like 132 is forwarding to voice mail.

port 113 = DN 112 (if I call 112 and it goes to MB, is says Gen Delivery MB)
112 probably does not have a mailbox or is not intialized so it will default to the general mailbox 100.

=----(((((((((()----=
curlycord
 
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100 says its tied to Ext 112 which explains the Gen Delivery MB.
121 says Invalid MB
112 says Invalid MB
120 says "Name of Person" who is on Ext 120 so good to go.
132 says "Name of Sales Person" and Ext 132 so it looks good.

"" - kept the names out for anonymity's sake.

Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it now.
 
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100 should be tied to reception, usually the lowest DN but not always.

112 - If it is not reception then:
tie MB 100 to DN 100 (or reception) then create mailbox 112 and tie it to DN 112

If it is reception then you dont need MB 112 since it has MB 100



121 - you need to create mailbox 121 and/or tie it to DN 121

=----(((((((((()----=
curlycord
 
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hey, so you are saying that person at dn 132 has no issue of accessing mbox 132 now as you said in your initial post. because your first post says the display reads log not pswd when she tried to retrieve her messages...

Voice Connect Plus, Inc.
 
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