Micros WS5 BIOS and install files? 1

[moberempt]

I have a hosed WS5 terminal, from all the research I have done it appears my only fix (or last attempt to fix without sending it somewhere for repair) is to reinstall the BIOS and other software from scratch using a USB flash drive.

The only links I can find on another post in this forum are for the WS4 and 4LX files - does anyone have access to the WS5 files that they would be willing to post somewhere?

It would be most helpful, thanks. The customer I am doing work for refuses to pay any more money to Micros, they let their support contract expire two years ago. So what they have now they will have to live with, and I have no access to the Micros support site to download the necessary files.

 

[Moregelen]

Here is the WS 5 Platform and Bios from the MICROS website.

[URL unfurl="true"]https://www.dropbox.com/s/m8c2h2bpm3bf26e/WS5_Platform_3.0_and_BIOS.exe[/url]

 

[moberempt]

Thanks for the files - that is like my holy grail right now!

Can you help with any instructions? Is upgrading the BIOS as simple as extracting the files and copying them to a USB thumb drive? Or is there more to it?

Thanks again...

 

[Moregelen]

Are you able to boot into the OS at least?

 

[moberempt]

Unfortunately no. I found some instructions that said to run the executable form WinCE, but the problem with this terminal is it doesn't boot at all; factory restore doesn't work; a working CF card from another working terminal won't boot this machine either. So I figured I could try to "reflash" the BIOS, I didn't realize you have to do that from within the OS.

I checked all the BIOS screens and see nothing there about flashing or loading new BIOS. Is there any way to do it without loading the OS, or is my only option now to call Micros and pay money? They had told me they may need to replace the EEPROM chip at a cost of $310 for the service call, plus parts. That just seems crazy to me...

 

[moberempt]

Just so you know, this is the same terminal that you had responded to me about in another post titled "Switch Terminal IDs" - here is the screenshot of the error I am receiving when trying to boot, it doesn't go any farther than this (screenshot attached)

 

[Moregelen]

The problem is I can't see photo bucket images from work, our firewall blocks it ^_^ And I make it a point to stay away from anything related to work once I go home.

Also, if you can't even boot into the OS, then you have a pretty big problem; it might not be the compact flash causing problems, it could be the MOBO or who knows what.

I will say that I had to fix a workstation once (it would actually boot though), and the restore wasn't working at all and I couldn't pull anything from USB, so I took out the compact flash, grabbed a good compact flash, and then imaged it using a CF reader on my computer. Try that?

 

[moberempt]

Yes, I already tried the imaging of the flash card. And the imaged flash card works to boot another terminal, but not this one. And the good card from the working terminal won't boot this one. So it is definitely the workstation itself that is the problem, not the compact flash. I've even tried swapping RAM just in case it was a bad stick.

Thanks for all of your help. Looks like we'll have to place the service call to get it going again.

 

[Moregelen]

Hopefully it doesn't end up being something that would have been easy to replace :S