Message with same number as one before

[petefish]

Have any of you had this happen?
A Call centre gets about 900 calls a day IPO500 VMPRO, when they are busy calls go to group mailboxs and they pick them up and call back.Every now and then they get a message that shows the previos callers id on the 5410. I tried upgradeing from 8.0.43 to 8.0.66 and also the vmpro about a month ago, but they have noticed it happening again.

 

[smokinjoe2938]

do not understand what you are asking for, be more specific!

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[petefish]

When a message is left in a mailbox of a hunt group, some times the callers id of who left the message is wrong, it is the id of the last message. This is given out by vmpro once you have lisoned to the message.

 

[petefish]

The Problem seems to happen when they are very busy.